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Summary
I'm amna and done master in mathematics from Karachi university. I have strong communication and interpersonal skills and I am capable enough to cope with a team.
Experience
Team Leader
I worked as a team leader in United bank Limited(UBL)
Job Responsibilities:
Team leader Contact Center (Outbound Unit) 11-Dec- 2014 till 11-May-2016
• Identifying skills gap with the team members by evaluating & conducting appropriate training to achieve improved performance of the Team.
• Reviewed work of Telesales team and evaluated productivity of individual sales person.
• Carried out Random Quality checks on calls to improve sales quality, minimize errors and track operative performance.
• Coaching, mentoring and training agents to ensure that quality sales are made.
• Processing service requests of customer to update details.
• Responsible for making Daily, Weekly & Monthly M.I.S report.
