Summary

Experienced customer service professional

Experience

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Mobile Support
VoicePlus Pty ltd
May 2016 - Present | Islamabad, Pakistan

* Managing mobile fleet for corporate customers
* Providing support on calls, Chat and Email
• Creating new Mobile connections and upgrade
• Monitoring usage and billing to reduce cost
• Providing mobility solutions to corporate customers to reduce cost.
• Providing basic trouble shooting to customers incase of a fault
• Managing data & roaming usage to minimize cost
• Siebel Knowledge
* Applying value added services using Telstra Help desk

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Guest service agent
Ramada hotel Islamabad
Oct 2015 - Present | Islamabad, Pakistan

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Sales Associate
7-Eleven
Jun 2010 - Jul 2013 | Jersey city,NJ, 114

Ringing customer sales
forecasting sales
ordering merchandise
checking inventory
handling cash
operating lotto machine

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Front Office Officer
Serena hotel Islamabad
Feb 2006 - Dec 2008 | Islamabad, Pakistan

Recieving incoming calls and directing them to concern departments ,providing informations to guests
checking-in guests
Escorting them to guests
Handling cash
Checking-out guests
Maintaining guests profile

Education

Bachelors, , Bsc(Math,Statistics,Physics)‎
2006

Skills

Expert عمليات خدمة العملاء

Languages

Expert English