Key Contributions & Achievements:                                                                                                                                          
§  Looking after whole process of wholesale with help of SAP B1 & Hana
§  Maintaining customer accounts, Pricing and billing.
§  Sorting out Customer queries, credit claims, allowances, rebates and Credits
§  Dealing with supplier’s invoices, making it sure all suppliers invoices recharge to customers’ accounts.
§  Maintaining Weekly Sales reports, Credit reports, Aged debt and Payment reports (Data Analysis)
§  Working as a bridge between Customers and Suppliers
§  Looking after new customer’s accounts opening and Price changing of existing customers.
§  By declaring daily & weekly deadlines for wholesale department, clear all backlogs and billing system up to date.
§  Penetrating customers with their agreed payment terms, decrease bad debt.  

Key Contributions & Achievements:                                                                                                                                       
§  Managing team of 8 to 10 Customer service agents
§  Training, Presentations, Monitoring and Motivating staff to achieve targets
§  Manage generic e-mail system, Administration duties(rosters), Customer service over the phone calls and E-mails
§  Communicator, performance monitor, reporting and recommendations based on customer’s feedback.

Cashier (ESSO UK)
* Cash dealing and Cash Management.
* Worked experience on touch till.
* Handling Till Cash Float
* Shop floor Management
* Daily Accounts
* Incident Reporting
* Product Promotion, Marketing and Face to Face Customer Service