Summary

I am working as an Project Assistant, Case Management-GS5 (IOM) Islamabad.
I am conducting Interview in Resettlement support Center (RSC unit) in USRAP Project.
Under the United States Refugee Admissions Program (USRAP), the Resettlement
Support Center (RSC) provides critical support and processing services for
resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages
the RSC for Latin America (LA). RSC LA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS)officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation(CO) training to individuals departing for the US.
Under the general supervision of the Project Associate, Case Management, RCS
Costa Rica and the direct supervision of the Senior Project Assistant, Case
Management, Adjudications, RCS Costa Rica the successful candidate will be
based in San Jose, Costa Rica and will have the following duties and responsibilities Undertake case management activities in an assigned are or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling, or pre-departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing
and completing case management activities in an assigned area.
2. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files,the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.
3. Undertake refugee form fill and casework interviews for the purposes of
recording case histories and biographical information, including, if assigned, correctly entering data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases, verifyinginformation previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
4. In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in WRAPS or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services, and assisting with circuit ride logistics.
5. In relation to the adjudication of refugee case files, as assigned, assist
supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines,
expectations, fraud, malfeasance, and case processing, and as needed, provide interpretation during interviews, perform data entry, provide logistical support, and notify refugees of results.
6. Verify WRAPS is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US
Citizenship, and Immigration Services (USCIS)interview and fingerprint results, medical data, and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required.
7. Utilizing reports, conduct regular quality assurance checks of case files
and data in WRAPS to ensure the accuracy of all case information and the RSCs compliance with all USRAP and RSC SOPs in relation to case files.
8. In coordination with supervisors, liaise as needed with other teams and
units in RSC Costa Rica and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
Train other Case Management team members as needed to efficiently
and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update WRAPS, conduct quality assurance of files and case data and support the USCIS adjudication.
10. Undertake duty travel as needed to participate in refugee interview and
USCIS adjudication circuit rides.
11. Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial, and unbiased during all interactions with refugee applicants and colleagues.
12. Maintain the confidentiality and integrity of all RSC-related information
by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any noncompliance to SOPs or codes of conduct by RSC staff members.
13. Perform such other duties as may be assigned.