HBL KonnectRetail DevelopmentTargets AchievementB2B SalesB2C SalesDigital Financial ServicesCorporate CollectionsDistributor CollectionsCustomer Experience

Served as Senior Manager Retail Sales North in telecommunication industry under umbrella of Etisalat, PTCL Group (Ufone) Development of retail channel which is backbone of any industry. Building good relationships with distributors and retailers for better sales opportunities. Achievement of all the assigned Sales targets from retail and franchise channels. Supervision of Area Managers to ensure proper coordination with retail channel. implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. To understand, implement and monitor the Sales policies procedures and projects delegated by the management in the true spirit. Achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

Worki eds Regional Manager Retail/Sales at Ufone (PTML) Etisilat. Development of retail channel which is backbone of any industry. Building good relationships with distributors and retailers for better sales opportunities. Achievement of all the assigned Sales targets from retail and franchise channels. Supervision of Area Managers to ensure proper coordination with retail channel. implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. To understand, implement and monitor the Sales policies procedures and projects delegated by the management in the true spirit. Achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

1. Worked as Assistant Manager Franchise Supprt at Ufone (PTML)
2. : Ensure maintenance of franchise furniture,cleanliness, Staff Dress Code, CS operations, Quality of interaction and inventory management and issue resolutions to IT related or any in house related issues. Iimplementation of effective and efficient Customer Relationship Management in assigned franchises by creating good working relations with franchise owners / staff. 3. Follows up and try to ensure that franchise in-house operations are standardized by ensuring compliance to predefined standards, Company’s policies and procedures. Effectively update and share new company information with the franchises staff on timely basis. 4. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. 5. To understand, implement and monitor the CS&Sales policies & procedures and projects delegated by the management in the true spirit. 6. To observe and coach franchise staff members on customer handling skills based on gaps identified during visits and nurture the team members. This encompasses regular Product Refreshers and Monthly training sessions to ensure product knowledge. 7. Act as focal point for all in-house issues of the assigned franchises and co-ordinate with support departments to ensure timely rectification of their highlighted issues. 8. Ensure proper behavior/ discipline/ grooming/ punctuality of self and franchise staff as per the company requirements and image through evaluation of all staff members in monthly visits. 9. Ensure achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers.

1. Ensure Quality standards wrt franchise furniture and BOQ.
2. Key Responsibilities: Ensure implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners / staff.
3. Follows up and try to ensure that franchise in-house operations are standardized by ensuring compliance to predefined standards, Company’s policies and procedures. Effectively update and share new company information with the franchises staff on timely basis.
4. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company.
5. To understand, implement and monitor the CS&Sales policies & procedures and projects delegated by the management in the true spirit.
6. To observe and coach franchise staff members on customer handling skills based on gaps identified during visits and nurture the team members. This encompasses regular Product Refreshers and Monthly training sessions to ensure product knowledge.
7. Act as focal point for all in-house issues of the assigned franchises and co-ordinate with support departments to ensure timely rectification of their highlighted issues.
8. Ensure proper behavior/ discipline/ grooming/ punctuality of self and franchise staff as per the company requirements and image through evaluation of all staff members in monthly visits.
9. Ensure achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

Ensure Quality standards w.r.t franchise furniture and BOQ and conduction of Training sessions of assigned franchises to bring result in customer services 2.Key Responsibilities: Ensure implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners / staff. 3. Follows up and try to ensure that franchise in-house operations are standardized by ensuring compliance to predefined standards, Company’s policies and procedures. Effectively update and share new company information with the franchises staff on timely basis. 4. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. 5. To understand, implement and monitor the CS&Sales policies & procedures and projects delegated by the management in the true spirit. 6. To observe and coach franchise staff members on customer handling skills based on gaps identified during visits and nurture the team members. This encompasses regular Product Refreshers and Monthly training sessions to ensure product knowledge. 7. Act as focal point for all in-house issues of the assigned franchises and co-ordinate with support departments to ensure timely rectification of their highlighted issues. 8. Ensure proper behavior/ discipline/ grooming/ punctuality of self and franchise staff as per the company requirements and image through evaluation of all staff members in monthly visits. 9. Ensure achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

Worked in Customer Operations UfoneGSM PTML as Customer Service Executive at Sialkot Sales& Service center.
Providing best customer services to all the walk in customer by maintaining SQS and KPI .

Worked in Customer Operations UfoneGSM PTML as Call Center Executive at inbound call center of Ufone.
Providing best customer services to all the calling customers as per SOP by maintaining SQS and KPI .