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Summary
I've been working as a Senior Technical Support at a private firm for 4 years now.
I was the only support agent in the support department where I was responsible for dealing with day to day tickets of our clients and resolving their issues as well as doing testing of our product to confirm after receiving customer's complaints. Managing angry customers with their genuine issues and making sure that their issues with the product service have been resolved by the developers.
Other than that, I had to deal with the chargebacks and refund cases as well.
I was responsible for the final testing of the new version of the product before launching.
I am a self-learner and always give 100 to all my tasks assigned.
Experience
Technical Support Specialist
Senior Technical Support Agent
Technical support to the current users
Testing and QA of the product
Maintaing the information of users on excel sheet
Refund and chargeback cases
Resolving the bugs by developer team
Correction of product description in articles and on website
Live chat support to the users and new customers
Replying back to the tickets of users and customers to be
Maintaing the accounts of the users
Creating new accounts of the new users
Keeping the product info up to date
Writing of the new content for a new feature and getting it update on the website by the team
Working with the developer with closely on the bugs and other technical issues
Taking action and keep the seniors inform regarding server issues or product's feature issues at once.