Designed, implemented, and managed a mix of marketing strategies, including Digital, Social, Radio, Influencer & OOH advertising.


Built brand image from the ground-up


Successfully marketed for Pakistan’s first Unity-Certified Training Program in collaboration with Unity & Generation Inc, Brought in a record high of 9000+ leads for Generation Pakistan (FYEP)


Led partnership & successfully executed Think Games 2022 in collaboration with Google for Gaming


Formulated & executed Pakistan\'s Biggest Industry-Led Gaming Event, Game Rev 2022.


Brought in PKR 50 million plus in Sponsorships for various events


Supported business development, by Identifying & approaching potential partnership opportunities


Coordinated between multiple stakeholders to achieve business goals


Designed execution strategy for multiple projects & trainings


Achieved organizational targets while successfully mobilizing recruitment for multiple projects

Designed, implemented, and managed a mix of marketing strategies, including Digital, Social & OOH advertising


Successfully formulated & managed on-ground marketing activities


Designed & implemented customer service protocols for Voice, Chat & Walk-In customers 


Supported higher management in business development, by Identifying & approaching potential partnership opportunities


Coordinated between multiple stakeholders to achieve business goals


Executed successful Facebook & Instagram campaigns for lead generation

Designed, implemented, and managed the social media marketing strategy for 15 different clients with varying requirements and business needs


Executed successful Facebook, Twitter & Taboola campaigns for associated websites generating traffic volume/user engagement


Introduced and implemented social media management tools including Buffer and Hootsuite to facilitate campaign design and execution


Automated boosting of media content on Facebook, Instagram & Twitter


Coordinated & Managed a Remote Team of Writers


Expertise / Highly skilled in social media management, content writing, web-analytics


Track and monitor the performance of social media marketing programs


Undertook the necessary research to provide the key reference points of the Creative Brief

Assisted management in securing transcribing projects from Netflix, Sony Pictures, Fox, and HBO 


Implement quality control systems to provide transcribers with accurate feedback on their videos to insure high-quality transcribing for all clients


Track and communicate the status of business initiative projects to management


Present analyses and solutions to senior management

• Provided customer service through chat-based channels.
• Lead Generation and escalation of Business Portfolios.
• Providing consultancy to customers, cross-selling and up selling on behalf of clients.
• Maintained above average quality throughout.
• Served as a closer for the team and handled escalations.

• Provided technical support; answering support queries via phone and email.
• Take ownership of user problems and be pro-active when dealing with user Issues.
• Maintained a high degree of customer service quality for all support queries and adhered to all service management principles.
• Created an online customer help portal for queries and information.

Job responsibility included prospecting customers and selling Bell Canada bundle packages including
Television, Internet & Home phone services.
Performed above client expectations and exceeded set sales target.
Delivered superior quality customer experience