 Responsible for 24/7 IT Services to AMAN Call Center IT Operations.
 Responsible for monitoring and reporting the high availability of Data Center operation.
 Remote sites NVR Services and Network Connectivity.
 Ensuring the smooth running of all LAN, WAN systems, including anti-virus software.
 Print services and email ID creation by Configuring MS Outlook for users to access emails.  Support and administration of firewall environments in line with IT security policy.
 Responsible for backup of critical servers: Nortel Recorder, AD DS, and SQL Server.
 Responsible for administering central Antivirus Server. (Kaspersky)
 Ensuring that support calls are logged and handled effectively and efficiently.
 Cisco services, AD DS 2008 services, replication, Avaya and Nortel Servers.
 Responsible to report line Manager regarding UAN Services, Ensuring that user support for Office356.
 Responsible for implementation and administration of tickets system and share services analysis report to management.
 Responsible for IT equipment procurement and SLA with vendors.  Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.
 Remote troubleshooting and fault finding if issues occur upon initial installation.
 Software and Hardware support by Troubleshooting & Installation of Windows 2003/2008 server, XP, Windows 7, 8 & 10 and other required software.
 Responsible for all IT System support, Network Support and Server Support.
 Manage whole Amantech IT environment like: System Support, Projectors, Computer Lab, & Sound devices etc.
 Wireless Network implementation and manage core switches, Cisco switches etc.
 Manage and Configuration Cisco IP Phones and Extensions

 Overall responsible for managing and troubleshooting LAN.
 Ensuring the smooth running of all LAN, WAN systems, including anti-virus software, print services and email ID creation by Configuring MS Outlook for users to access emails.
 Hardware troubleshooting and Configuring, LAN Switches & Routers
 Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
 Support and administration of firewall environments in line with IT security policy
 upgrading data network equipment to the latest stable firmware releases
 remote troubleshooting and fault finding if issues occur upon initial installation
 Daily Backup of Data Base and Daily and weekly email backups.
 Configure MAC address to Routers.
 Software and applications support by Troubleshooting & Installation of Windows 2003/2008 server, XP, Windows 7 and other required software.
 Server Base User accounts management
 Install and Configure MS SQL Server
 Daily Backup of database
 Connecting Data Base to SQL Server
 Database Report Designer
 Backup and Recovery of Network.
 Create, Delete and Disable user email ids as per request.
 Configuring, LAN Switches & Routers and update firmware
 Creating backup on CDs and DVD.
 Dealing with Vendors for Purchasing / Maintenance of IT Equipment’s
 Software & applications support and technical assistance
 Setting up remote access for users.
 Provides training for Software and IT base to new employees.
 Experience with MS Office Products
 Monitor the Scale Server for keeping all their store scales up to date with Bizerba Scale and Server updating daily basis.
 Data Storage Architecture
 Users system update and monitoring
 Helping other departments w.r.t Office Automation Software
 Maintaining IT Inventories
 Check and maintain systems UPS on daily basis
 Configuring and troubleshooting LAN, Switches & Routers
 Reply