• Successful execution of all operational aspects related to Insurance Claims, Denials and Accounts Receivable.
• Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings and performance planning.
• Hire train and support associate development ensuring timely and effective training is provided, both formal and on-the-job, to enhance the skill base of the team.
• Manages Supervisors and other management level staff ensuring continuity of associate engagement and service delivery over multiple teams.
• Develop and manage to KPIs and dashboards for increasing client satisfaction, outcomes and retention. • Standardization of processes and workflows for efficient and optimized delivery of service that meets the customer expectations in cost effective manner.
• Leverage industry best practices and proven service delivery frameworks to get most effective results. •
• Help define, achieve and report client focused key performance metrics and other key functions within the business.
• Develop short and long term business and delivery models that give insights and predictability into key cost contributors.
• Help evolve the Product for the most effective execution of processes working closely with the overall Leadership team.
• Continue to drive the business to a profitable, high growth business with resilient processes oriented to achieving customer and business objectives.

Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database..
• Handling and recording cash payments of Customer, Retailer, and Franchise.
• Able to control a conversation and quickly obtain relevant information.
• Working with the department to provide fast solution while paying utility bills, problem in transferring money from one city to another.
• Contact customers in order to respond queries & to determine charges for services requested, collect deposit or payments and arrange for a billing.
• No compromised between quality & quantity and always make sure to deliver the excellent customer services in regards to products and services.
• Manage and resolve customer complaints and provide customers with product and service information.
• Update existing Franchise information, Process orders, forms and applications.
• Identify, escalate priority issues and Route calls to appropriate resource.
• Document all call information according to standard operating procedures and produce call reports.

• System development for effective operations
• Monitoring invoicing, payment and recovery Preparation and submission of different reports as per SECP and statutory requirement.
• Accounting Services, Computerized Accounting, Financial & Cost Audit and Corporate Law affairs.
• Handling the store which includes General Store (Food Store), Cold Store, Engineering Store, Cleaning and Guest Supplies and Stationary Store.
• Monitoring the receivables and collection there upon.
• Preparation and submission of different returns regarding Sales Tax, income tax and advance income tax .
• Follow up of different Legal and company affairs.
• Preparation and analyzing of Monthly profit and loss report.