Summary

A meticulous and dynamic Customer Services, Education Management and Administration professional with extensive experience in different sectors, including telecom and education. Expert in team management, office management, call center, customer services, recruitment, retention, on-boarding, training & development, managing Cambridge Exams and handling student affairs. Well-versed in critical policy and procedure development, providing and developing innovative solutions for business problems, providing cross-functional and multi-level support. Accomplished in workflow optimization techniques implementation, that increases productivity, retention
rate and quality of service.
CORE COMPETENCIES
Effectively managed a team of 25+ employees expertly built trust and motivated them to increase
productivity and profitability of business
Proven track record of recruiting excellent workforce, improved retention rate and built high-performance
teams
Highly skilled is using Cambridge portals for students exam and result, teachers training registrations and
managing teachers portal
Demonstrated success in fee recovery and executed strategies for handling critical fee defaulters
Proficient is using software Siebel, WFMS and HRIS
Expert in developing personnel policies and procedures