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Summary
A bright, talented and ambitious IT Support Engineer with a strong technical background that possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately.
Experience
IT Incharge
• Monitoring and maintaining computer systems and networks.
• Replacing parts as required.
• Setting up new users\' accounts and profiles and dealing with password issues.
• Experience of computer laboratory management.
• Responsible for training and orientation of new hires.
• Training to teaching staff how to use smart boards.
• Installation and configuration smart board.
• Responsible for hardware and software installation, maintenance and repair.
• Having excellent time management, confidentiality & communication skills.
• Local Area Network Installation and Configuration.
• Ability to teach using educational software and assign projects to students
• Experience of classroom and computer laboratory management
IT Support Engineer HBL Bank
Managing a team of over 10 administrative & technical staff.
Primary duties included installing and configuring Windows Servers.
Added, maintained and removed objects within Active Directory.
Utilised problem solving and troubleshooting abilities to resolve any major issues.
Researching, learning, and estimating new hardware and software.
Maintaining records of PCs, systems and laptops of end users.
Taking backups, maintaining backup systems and backup tapes.
Installing and configuring new computers and peripherals.
Repairing and upgrading PC and Mac hardware and software.
Identifying hardware and software problems and rectifying accordingly.
Arranging and giving training to employees of company.
Setting up new users\' accounts and profiles and dealing with password issues.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Replacing parts as required.
Responsible for dispatching Computer/ IT equipment to remote location
