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Summary
Motivated and energetic team player with hands on experience experience in administration, education and training. Currently working in customer support with dedication to customers' sanctification and prioritization abilities.
Projects
Experience
Head of Admin HR and Management
Established efficient workflow processes, monitoring daily productivity, and implemented modifications to improve the overall effectiveness
Employees onboarding and training, maintaining records, defining KPIs, monitoring and performance evolution
Data collection and analysis, policy and planning, closely working with teams, and building rapport with key stakeholders
Partnering across the organization to design solutions with mobile app and web portal to deliver optimal path for key business initiatives
Contributed to product planning, development, and execution and completed two major projects in the customer loyalty program
Lecturer
Utilized a variety of learning modalities and support materials to facilitate the learning process to a diverse student population
Administered exams for students to test comprehension and measure progress, averaging 98% success
Provided administrative support, including processing purchase orders, and financial reports.
Assistant Manager Project Development
Developed and initiated projects, including managing costs, schedule, and performance
Implemented methodologies to reduce project costs by 13% while meeting key milestones
Prepared executive presentations and reports to facilitate project evaluation and process improvement
Internee
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