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Summary
Seeking Position in HRM / Administration or Quality Assurance In Dynamic Professional Organization, Where I May Utilize My Experience, Skills And Enthusiasm For The Growth And Prosperity Of The Employer, Simultaneously By With My Career Development And Advancement.
Experience
Quality Assurance Executive
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Assistant Designer (Fashion)
• Assists Fashion Designers
• Assist Sample Department To Achieve Accurate Results.
• Responsible To Support The Production.
• Create Tech-packs.
• Assist Textile Designers
• Create, re-draw, Illustrate artworks for embroidery and print.
• Illustrate and design Hang tags, waist tags, flags, labels for Apparel products.
Quality Assurance Executive
Promoted As Quality Assurance Executive.
Monitor call communication of insurance customer services representatives with customers and clients.
• Accomplishes Quality Assurance Human Resource Objectives By Training, Orienting, Scheduling, Coaching, Counseling And Disciplining Employee; Communicating And Job Expectations.
• Develops Quality Assurance Plans By Conducting Hazard Analyses; Identifying Critical Control Points And Preventive Measures; Establishing Critical Limits, Monitoring Procedures, Corrective Actions, And Verification Procedures
• Enforcing Policies And Procedures.
• Evaluation Of Calls Through Call Audit System To Ensure The Quality Of The Services.
• Maintaining Spread Sheets For Sales Team As Per Products.
• Enhances Department And Organization Reputation By Accepting Ownership For Accomplishing New And Different Requests.
Customer Service Representative
• Responsible For Solving Customer Queries And Registering Their Claims By CRM.
• Intimate Online Claims Included Automobile, Health And Travel Insurance.
• Contact Customers For The Renewal Of Their Expired Policies.
• Customers’ Online Verification By Customer Relationship Management And Appoint Surveyors.
• Sent Email To The Specific Surveyors To Survey Customers’ Vehicles.
• Sent Email To Concern Branches Regarding Claim Verification.
Data Quality Controller
• Worked As Quality Controller In One Year Project Of Benazir Income Support (BISP) In Systems Limited BPO Department.
• Control The Quality Of Data Of BISP Forms Online.
• Verify And Correct The Online Entered Details Of BISP Forms Before Sending The Details To NADRA.
Office Administration Officer
• Responsible To Maintain And Achieve Six Sigma.
• Make Sure That CMT Unit Work At Its Full Capacity
• Maintain Communication With Clients Via email and phone.
