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Summary
With over a decade of experience in branch operations management within the banking sector, I’ve developed a keen expertise in streamlining banking operations and driving business growth. My career has been marked by my ability to efficiently manage branch functions while securing valuable business from key clients. I excel in overseeing all aspects of branch operations, including cash handling, ATM management, and regulatory compliance, ensuring that every facet of the branch runs smoothly and effectively.
I take pride in my track record of establishing and enforcing robust security procedures to safeguard cash, ATM operations, and sensitive customer information. A core aspect of my role involves resolving conflicts and addressing employee concerns to cultivate a positive and productive workplace. I am passionate about professional development and have successfully implemented training programs that enhance staff skills and improve overall customer service. My in-depth knowledge spans accounts management, risk management, and customer relationship management, which allows me to address challenges efficiently and effectively.
My achievements underscore my commitment to excellence in branch management. I’m proud to have achieved Top Branch status in Channel Migration and Konnect Account for 2024, as well as receiving the Top Branch Operation Manager award for the Sahiwal Region in 2020, 2022, and 2023. Additionally, I was honored as the Best Teller in KPI across Pakistan in 2017 and set a benchmark by converting 95% of people towards ADCI. My efforts have significantly boosted our branch’s deposit base and consistently exceeded targets for CASA accounts.
Experience
Branch Operation Manager
Streamline and supervise everyday branch operations, including customer service, cash handling, and security protocols to ensure seamless and efficient workflow.
Succeed in enhancing branch performance through effective supervision of operations, expense management, HR activities, and liaison with superior offices.
Design and execute effective strategies to attract new deposits and retain existing customers.
Achieve effective service level delivery with internal business partners by monitoring performance and ensuring optimal resolution of issues.
Play an integral role as a Branch Manager backup to manage branch affairs, achieve deposit targets, and increase CASA through effective deposit mobilization.
Branch Operation Manager
Streamline and supervise everyday branch operations, including customer service, cash handling, and security protocols to ensure seamless and efficient workflow.
Succeed in enhancing branch performance through effective supervision of operations, expense management, HR activities, and liaison with superior offices.
Design and execute effective strategies to attract new deposits and retain existing customers.
Achieve effective service level delivery with internal business partners by monitoring performance and ensuring optimal resolution of issues.
Play an integral role as a Branch Manager backup to manage branch affairs, achieve deposit targets, and increase CASA through effective deposit mobilization.
Cash Officer
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liAssumed and maintained full accountability for facilitating customers with various banking services, including deposits, withdrawals, currency exchange, and account inquiries./li
liFollowed bank policies and procedures while processing daily cash receipts and payments with accuracy./li
liManaged ATM replenishment, oversaw cash forecasting, processed orders, and ensured strict adherence to banking protocols during cash loading procedures./li
liMonitored cash levels in the branch and ATMs as well as maintained optimal cash flow to meet customer demand./li
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District Sales Officer
Designed and executed sales strategies and initiatives to meet district sales targets and increase market share.
Developed and strengthened long-term working relationships with key accounts, distributors, and retailers to identify new business opportunities and competitive landscape.
Addressed customer issues promptly to ensure high levels of satisfaction.
