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Summary
Just completed my education and wants to work with an organization which gives me a chance to update my knowledge and enhance my skills, and be a part of the team that excels in work to words, the growth of organization and my satisfaction thereof. To work in association with professional groups who offer me the opportunity for career advancement and professional growth.
Experience
Customer Representative Officer
Responsibilities:
• Manage & Complete the inquiries generated through Calls, Email or Whatsapp
• Respond to the sales & queries generated through LiveChatInc (Live Chat Support)
• Attracts potential customers by answering product and service questions, Suggest information about product and services.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open & interactive communication.
• Provide the accurate, valid and complete information after communicating with the network of branches.
• Maintain customer record by updating customer information.
• Resolve customer problems by clarifying it to concern departments.
• Ensure that customer visits the branch for exchange/remittance
• Developed the reports to target the potential areas and maintain queries & sales record.
• Responsible for comment moderation, audience interaction, and diffusing any online issues (complaints, etc.)
E-Commerce Executive
Responsibilities: E-commerce Executive:
• Manage online marketing campaigns for INSTAPRINT, effectively driving brand awareness, engagement & traffic to social media pages.
• Developed initial social media plan and presence for INSTAPRINT.
• Achieved a strong, visible social media presence & developed concepts with viral potential. Built social media calendar.
• Responsible for comment moderation, audience interaction, and diffusing any online issues (complaints, returns, etc.)
• Complete the sales inquiry generated through social media platforms
• Respond to the sales & queries generated through Zopim (Live Chat Support)
Internee (Website Management)
• Worked with Senior Management to select products and product categories.
• Wrote short description of Website.
• Meeting with the web developers and senior management regarding SEO needs.
• Served as backend manager of product and sub categories on website in responsible manner.
