Summary

Looking for a highly challenging and dynamic work environment where I can transform my skills strengths knowledge to valuable work experience in a manner that will promote both individual and company growth.

Projects

THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON SERVICE QUALITY

Experience

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ASSISTANT MANAGER COMPLIANCE
JS Bank Limited
Jun 2022 - Present | Lahore, Pakistan

To conduct On-site/Off-site compliance reviews of branches and Management functions/process with emphasis on risk based review to assess the level of compliance in the light of SBP regulations, bank’s own policies & procedures (SOPs) and laws of Government relating to banking industry.
 To prepare and finalize the compliance reviews for onward submission to branches/Management functions for necessary rectification against the highlighted observations.
 To prepare significant issues for escalation to the relevant stakeholders within TAT.
 To identify the CTRs in light of bank’s AML/CFT policy and regulations.
 To keep updated with SBP regulations/circulars and bank’s internal instructions issued from time to time for effective compliance reviews & controls to equip branches to avoid possible punitive actions of the regulator.
 Ensure to create maximum awareness among branch staff, related to the SBP AML & CFT regulations while delivering the AML/KYC presentations.
 To conduct review of Internal Assessment of Top Hundred Depositors exercise in the light of SBP directives performed by the branch.
 Instances MIS updation on regular basis.
 Any other assignment given by the supervisors.

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OFFICER MONITORING AUDIT & CSR - AUDIT & RISK ASSET REVIEW GROUP
MCB Bank Limited
May 2021 - Jun 2022 | Lahore, Pakistan

  Validation & follow-up of compliances of internal audit reports.
 Monitors that compliance of audit reports are prepared within timelines.
 Handling data/information for preparation of presentation for the Management Committee meetings.
 Preparing relevant Agenda papers for Board Audit Committee meeting.
 Ensure escalation of unresolved issues as per Bank’s approved guidelines.
 Consultation with Unit Heads/Regional Manager/Regional Operations Manager for timely escalation and resolution of issues. Ensure escalation of unresolved issues.
 Facilitate communication with the audited to enable discussion on their concerns on reports.
 Consolidation of External Audit Reports and handling data for preparation of management committee meetings.
 Handling Quality Assurance Review
 Managing Database/Inventory (Management Audit, External Audit, Thematic reports, Suggestions, SBP issues)
 Monthly reporting of outstanding issues sends to the concerned Auditee/Department.
 Proper Liaising with focal persons so that compliance is received in a timely.
Monitors that compliance of SBP issues and send to group head for closure

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Customer Service Officer
Bank Alfalah Limited
Nov 2018 - May 2021 | Lahore, Pakistan

• Branch Entry Supervision
• Handling unclaimed Account
• Income Expense Variance
• Handling Deceased Accounts
• Documentation of financial transactions.
• Open new accounts/Closing accounts
• Home Remittance, ITRS submitted to SBP
• Import Export (Documentations for Issuing I-form ,E-Form, Telegraphic Transfer )
• Handling customer queries face to face, over the phone or via correspondence.
• Clearing, Issue PO , CDR all banking operation
• Receive deposits and issuing funds upon
• Promote bank products and services
• Annual Closing
• All Banking Activities
• Reconcile account, solve vender’s issue
• Accounts Handling
• Cash Handling ( Counter Activity )

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Customer Service Officer
Summit Bank
May 2016 - Nov 2018 | Lahore, Pakistan

Start carrer in banking industry

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Accounts
hanif jewellers
Apr 2014 - Oct 2015 | Lahore, Pakistan

• Process all staff salary.
• Ensure timely payment.
• Reconcile account, solve vender’s issue.
• Prepayments
• Annual Closing
• All banking activities.

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Teaching
Success Home Tutors
Feb 2012 - Feb 2014 | Lahore, Pakistan

Education

University of Veterinary and Animal Sciences
Masters, , Masters in Business Administration‎
Banking & Finance
CGPA 3.4/4
2014
Punjab University
Bachelors, , Bachelors of Commerce‎
Financial Accounting
2012

Skills

Intermediate Analytical Skills
Intermediate Basel Implementation
Intermediate British Accents
Beginner Capital Budgeting
Beginner Clain Management
Beginner Corporate HR Department
Expert Customer Relations
Beginner Dealing with Online Stores
Intermediate eBanking
Beginner Feedback Assessment
Intermediate Financial Modeling and
Beginner Funds Management
Beginner Highly acceptable verbal and written skills
Intermediate Japanese & Korean Language Proficiency
Intermediate Operational Tasks Handling
Intermediate Peachtree Command
Beginner Persuasion
Intermediate Process Operations Handling
Beginner Profit Center Operations
Beginner Purchase Management
Beginner Pursuing News Stories
Intermediate Quality Control Processes Command
Intermediate Solution Selling
Intermediate SPSS
Beginner Typing Speed 45 - 50 WPM
Intermediate مبيعات المشاركة
Beginner Vape Knowledge
Beginner Willing to work more than 8 hours
Beginner إغلاق
Beginner التمويل الحسابي

Languages

Expert Urdu
Intermediate English

Ahmad Contacts

Ehtisham ul Haq
Ola E Commerce
Wajeeha Amin
German Homeopathic Medical College