• In coordination with network administrator IT to plan, design, and coordinates the various components of BISP network system.
•     Design and development of Tier 2 Level BISP Data Center with guidelines of Director IT.
•     Remodeling of entire BISP network from single point of failure to redundant connectivity.
•     Deployment, maintenance & backup/recovery of Cisco Switches (3750,3850, 2960), Cisco Routers (2800, 2900 & ISR4451), Cisco Wireless Controller (3500 Series), Fortinet Firewall (500D, 600E, 30E) & Sangfor Firewall (M5800-F-I).
•    Microsoft Active directory configuration and deployment for more than350 users.
•    Responsible for the configuration and maintenance of network monitoring tool such as SolarWinds.
•    Responsible for deployment and maintenance of anti-virus solution e.g. Symantec Endpoint Protection.
•    Managing the Virtual Private Network's (VPN) connectivity with partner banks for smooth data synchronization with BISP's database servers.
•   Designed & implemented LAN infrastructure for E-Office application(Inter-office communication Module), implemented in most of the government offices for official file movement.
•   Establish methods and procedures for use of the network systems including hardware, software, and communications devices.
•   Coordinates and ensures the implementation of policies, procedures and systems operations.
• Evaluates and recommends network software and hardware for the BISP Secretariat and or for all over Pakistan offices.
•     Managing Video Conference setup at all regional offices of BISP and also coordinate with Internet Service Providers (ISP's) for the smooth conduction of official Video Conferences.
•     IT technical support for day-to-day operations, software solutions, helping, managing internal users with network and hardware problems of all the following computer equipment installed in BISP Head Office.

Providing Network and system support.
•   IT technical support for day-to-day operations. Implemented workstation backup and recovery plan.
•   Applications Support, Avaya-Soft phone, CRM (Siebel), Agent desktop. Forwarding escalations to Telenor Pakistan regarding degrading of applications.
•   Evaluate the Microsoft windows network, active directory and LAN/WAN devices and software solutions.
•   Support and maintain end user requirements, including troubleshooting, account maintenance and training.
•   Train and supervise technical support personnel, serve as Level-2escalation point for all technical issues, provide technical support for special projects.
•   Oversee all computers, telecommunications, and systems of contact center setup support, supervise team of help desk and desktop services personnel.
•   Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.
•   Establish standardized configuration management process for all PC images.
•   Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
•   Makes detailed reports on the performance of the network and notes of any failure or troubleshooting, which occur.
•   Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
•   Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization.
•   Responsible to meet internal targets of maintaining service level ensuring the maximum connectivity hours as well as minimum resolution time.