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Summary
A competent IT support professional with a proven track record of providing specialist
technical and helpdesk support. Extensive experience of working in the front line
helping clients and colleagues resolve complex technical IT issues. Possessing
excellent client facing skills, natural problem solving and analytical skills and able to
contribute to the development of best practice, procedures and policies within a
company.
Currently looking for a suitable IT support position with a ambitious company or
organisation
Experience
Customer Service Engineer
· Performs such duties and carry out special assignments as are entrusted by the management
· Printer, Plotters, Scanner, PCs, Thin Client, Workstation and Laptops.
· Phone call support for users at Lahore location(Laptop, Desktop, & other cities location)
· Extend voice and technical data support to end users.
· Provide technical support to clients and need to explain their problems lucidly.
· Resolving client problems and relating to customers
· Monitoring customer accounts.
· Time management, especially to meet deadlines.
· Using computer applications.
· Managing projects.
IT Support Officer
Responsible for installation & performing minor repair on computer hardware and peripherals. Responsible for sending problematic hardware or defective products to vendors or technicians
for repair.
Responsible for testing of computers and ensuring that computers and software installation for
in order.
Responsible for identifying and solving any problem that affect computer system.
Responsible for maintenance of computer and other equipment.
Responsible for repair of computer and equipment on component level.
Responsible for maintenance and upgrading of computer system or offering recommendations
on upgrades.
Responsible for networking and connecting computers in the organization to enhance comunication.
Service Desk Engineer
• Service as the first point of contact for customers seeking technical
assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and
pertinent questions.
• Determine the best solution based on the issue and details provided by
customers.
• Walk the customer through the problem-solving process.
• Provide accurate information on IT products or services
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information
• Installation And Troubleshooting issue on multiple OS flavors.
• Active Directory/Users Configuration/Administration.
• Troubleshooting Services like DNS, DHCP, VPN, FTP, File Sharing and E-
mailing.
• Responsible for testing of computers and ensuring that computers and
software installation for in order
System Support Engineer
Design, Implement, Configure, Maintain and Manage the Servers, VMs and Client System.
Active Directory/Users Configuration/Administration.
Administrative skills on 100+ Nodes over the Local Area Network (LAN).
Installation, Configuration and Troubleshooting of SQL Server, Oracle Server, EA Server, Power
Builder, MS Visual Studio, Internet Information Server (IIS), and Remote Services.
Troubleshooting Services like DNS, DHCP, VPN, FTP, File Sharing and E-mailing.
Technical support for IP based Voice/Video conferencing setup.
Escalation of Level 2/Level 3 or vendor’s end issues to concerns.
Research and development on new Tools.
MCSE Lab Assistant
Design, Implement, Configure, Maintain and Manage the Server2012R2, VMs and Client System.
Active Directory/Users Configuration/Administration.
Administrative skills on 50+ Nodes over the Local Area Network (LAN).
Configure And Troubleshooting Services like ADDS, G.P, ADC, DNS, DHCP, VPN, FTP, File Sharing
and E-mailing.
Installation And Troubleshooting issue on multiple OS flavors.
Responsible for maintenance of computer and other equipment.
Responsible for repair of computer and equipment on component level.
