Summary

Experienced Administrative & Front Desk Officer ready to contribute the very best of 


my abilities towards growth and development of progressive company/organization. 


Seeking a challenging position where my demonstrated skills in office management 


can be used to raise profitability and promote organizational growth.


Offer advanced computer skills in MS Office-2007, 2010, Windows 7, Outlook and 


other applications/systems.

Experience

Company Logo
Front Desk ( Office Administrator)
Five Brothers(customs clearing & forwarding Agency)
Feb 2021 - Dec 2022 | Lahore, Pakistan

1-Provide general administrative and clerical support to department.2-Plan and implement any other tasks assigned by the seniors from time to time. 3-Ensure maintenance and cleanliness of the reception / office area.4-Responsible to transfer or call divert to CR/Admin department in Lunch/ Namaz break.5- Preparing bill and invoices and forward to relevent department6- Take and reply messages received from customers.7-To check IVR by calling our UAN on daily basis at 9am.8-Incoming Courier and record keeping Institution Car Log updated on daily basis.7-preparing quatation , replying emails and telephone queries.10-Maintain record of inwards & outward in ERP system.11-Maintain visitor record by entering accurate information.12-Monitoring of Office deep Cleaning and Spot check on daily basis.13-Monthly bill checking M&P Courier, QARSHI, PTCL Etc.14-Outgoing Courier record Answer telephone calls, screen and direct them to concerned persons.15-Coordinate with courier services.16-Ensure compliance with company policies & procedures.

Company Logo
Front Desk Officer ASSIST HR, ADMIN (Administration)
Afzal Group of Electronics
Jan 2016 - Dec 2020 | Lahore, Pakistan

* To assist the HR & Admin Manager in Recruitment, Payroll , HR & General Administration

* Responsible for Implementation of HR Policies and procedures.

* Monitoring Attendance and Employees personal records.

* Welcomes new employees to the organization by conducting orientation.

* Coordinating and supervising all office works & Administrative tasks

* To handle housekeeping, Security, safety, vigilance planning and controls.

* Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages.
Answered, screened and directed inbound phone calls.
Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.
Took verbal and written messages and transmitted them to exact person/destination.
Received and sorted email and electronic deliveries.
Maintained meeting diary – manually or electronically, as required.
Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
Handled general requests for information and data.
Interacted well with the public.
Handled delicate situations, such as – customer requests, special needs and complaints.
Performed basic customer service functions.
Coordinated maintenance of the front desk reception area equipment,

Company Logo
Office Coordinator
Total Solutions
Nov 2013 - Dec 2016 | Lahore, Pakistan

 Secretarial duties, keeping inventory of equipment’s and documentation
 Coordinating and supervising all office works
 Preparing quotations, invoices and replying e-mails and telephonic queries
 Typing, Scanning, Printing and filling of forms and records keeping
 Typing and Preparing of routine reports and other documents
 Receiving, storage and distribution of goods/ items
 Some other duties which are assigned by the In charge

Company Logo
Assistant & In charge Girls Students
Japan International Cooperation Agency (JICA)
Sep 2010 - Oct 2013 | Lahore, Pakistan

Typing and Preparing of routine reports, minute sheets, office orders and other
documents, warnings/explanations/notices
 To assist the office in Organizing workshops, Seminars, Event management, Catering,
food arrangements and other functions
 To prepare examination results, analysis of various activities in department on MS
Excel, record keeping,
 Duties as Girl’s common room in charge & department library in charge
 Some other duties which are assigned by the Japanese Experts

Company Logo
Student Coordinator
Jan 2007 - Aug 2010 | Lahore, Pakistan

Managed & identified potential problems that may interfere in student’s
Career, career counselling, managing student’s records and organizing students.

Education

Allama Iqbal Open University (AIOU)
Masters, Masters of Education, M.Ed in Education‎
Education
Grade A
2020
Allama Iqbal Open University (AIOU)
Bachelors, , Bachelors of Arts‎
Economics
2012
College of Tourism and Multimedia Computing, Lahore
Diploma,  One Year Diploma in Information Technology (DIT)‎
Computer Science
Completed
2011
College of Tourism and Multimedia Computing, Lahore
Diploma,  Diploma (03 months) in Computer (Ms Office )‎
MS office
Completed
2010

Skills

Expert Ability to Maintain Professionalism
Expert Ability to Promote a Positive Image of the Bank
Expert Accessible Interface Design
Beginner Accounts Administration
Beginner Active Learning
Beginner Administration Knowledge
Beginner Administrative Skills
Expert Administrative Tasks
Expert Aesthetic Procedures Knowledge
Expert Answering Inquiries
Expert Appointment Scheduling
Expert Appointments Scheduling
Expert Aseptic Technique Knowledge
Expert Attendance Maintenance
Intermediate AutoCAD 
Beginner  Talent Acquisition
Expert Bilingual Communication Skills
Beginner Chemical Lab Knowledge
Expert Client Coordination
Expert Client Correspondence
Beginner Client Dealing
Beginner Client Relationship
Beginner Committed to Customer Services
Expert Communication and Interpersonal Skills
Expert Computer Knowledge
Beginner Computer Literate
Expert Computer Proficient
Beginner Computer Skills
Expert Cooordination Skills
Expert Coordination Skilla
Expert Coordination Skills
Expert Customer Care Representation
Expert Customer Dealing
Expert Customer Oriented
Expert Data Comparison
Expert Data Entry
Expert Data Extraction
Expert Data Management
Expert Database Impact
Expert Database Management 
Beginner Disciplined
Expert Document Handling
Beginner Document Maintenance
Beginner Drafting Skills
Expert Eglish Communication Skills
Expert Email Campaign Handling
Expert ERP Knowledge
Beginner Executive Management
Beginner Fluent in English
Expert Front Desk Dealing

Languages

Intermediate Punjabi
Expert Urdu
Intermediate English

Companies Followed