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Summary
To be a part of an organization, where my talent and hard work are highly valued. And to be a useful team player in any organization to fulfill its objectives as well as improve my personal efficiency.
▼Summary of Skills:
• Experienced in handling large and small networks.
• Excellent knowledge of system and network administration.
• Thorough understanding of IP networking, LAN, and WAN.
• Strong communication, interpersonal, and teamwork skills
• Skilled in analyzing defects and troubleshooting problems
Experience
Customer service representative
• Attract potential customer by answering product and service questions; suggesting information about other product and service.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of problem, selecting and explaining the best solution to solve the problem.
• Recommend potential products or service to management by collecting customer information and analyzing customer need.
• Identify and assess customer’s need to achieve satisfaction.
• Build sustainable relation trust through open and interactive communication.
• Provide accurate, valid and complete information by using right methods/tools.
• Manage large amount of incoming calls.
• Follow communication procedures guideline and polices.
• Resolve customer complaints via phones, email, mail, and social media.
• Greet customer warmly and ascertain problem or reason for calling.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
Receptionist &Data entry operator
• Welcomes patients and visitors by greeting patients and visitors, in person or on telephone; answering or referring inquiries.
• Optimizes patients satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patients appointment on schedule by notifying provider of patient’s arrival.
• Ensures availability of treatment information by filling and retrieving patient records.
• Maintains patient accounts by obtaining recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges.
• Maintaining the reception area.
IT officer
• Troubleshooting of LAN, WAN, Load Balancing, Security, and Wi-Fi.
• Connectivity of site offices through Dishes.
• Acquisition of Hardware and Network devices.
• Installing, maintaining & troubleshooting different operating system.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted users.
• Planning and managing Local Area Networking.
• Configuring and troubleshooting of mail clients (MS Outlook)
• Install, maintaining and troubleshooting Surveillances Cameras.
• Manage & troubleshooting local printer & network printer.
• Installing Face & Bio Metric Attendance Machines.
• Installing, maintaining & troubleshooting Different hardware devices.
• Installation All Windows, Software, Driver& Hardware Installation.
• Designed and installed network system in designated area
• Purchasing all kind of IT equipment’s.
