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Summary


19 years of experience while working with Telecommunication Sector as Sr. customer services and customer support executive. My aim in to excel in this field to not only stabilize my career but also to be an integral part of organization's success


Experience

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Senior Customer Support Executive
Skyscrapers Pvt Ltd
May 2017 - Present | Rawalpindi, Pakistan


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Implementation and Training Expert
Tecnex Pvt Ltd
Jan 2015 - Jan 2017 | Rawalpindi, Pakistan


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Senior Customer Care Executive
U Fone (PTML)
Sep 2004 - Feb 2014 | Islamabad, Pakistan

Education

University of Arid Agriculture, Murree Road
Masters, Masters in Business Administration, Masters in Business Administration (Executive)‎
Management
CGPA 2.8/4
2010

Skills

Expert English
Expert Excel
Expert and speaks English fluently with good American
Intermediate Correct grammar
Expert Customer services
Expert Excellent Verbal and Written Communication
Expert Eye for Details
Expert having good work ethics.
Expert High Organizational Skills
Expert Highly detail oriented
Expert Listening to customers.
Expert Must have the ability to learn quickly
Expert pay attention to details and have good
Expert Process Orientation
Expert Sales
Expert Service-Oriented worker
Expert Typing
Expert writes
Expert Ability to accept challenges
Expert Ability to operate inbound & outbound calls
Expert Ability To Work To Deadlines
Expert Ability to Work Under Stress
Expert Able to work independently& followup wth
Expert able to work under stress
Expert Accounnts Management
Intermediate Account Management =
Expert Accounting Applications Command
Expert Accounting+
Expert Accounts / Manager
Expert Accounts Administration
Expert Affressive Marketing
Intermediate AI Programs
Beginner American Accent
Intermediate American Incessant
Expert Analytical Skills
Expert Answering Inquiries
Intermediate Article Creation
Intermediate Article Writing
Expert Aseptic Technique Knowledge
Intermediate Audio Transcription
Intermediate • determination and a focus
Expert Basic Computing Skills
Beginner Benefits Administration
Intermediate Blog Writing
Expert Boutique Knowledge
Expert BPO Supervision Skills
Expert Branch Support.
Intermediate British Accent
Expert Budgeting & Forecasting
Expert Business

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