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Muhammad Naseem
General Manager
ZamZam Refreshment & Fast Food - Rawalpindi, Pakistan
Summary
Shift Handling
People Handling
Cash Handling
Customer Complaints
Scheduling Department
Inventory Management
E.Mail Concerns
Monthly Reports
Restaurant P&L
Restaurant Runner
Trained Employees
Focus on Best Service
10 years plus pre-opening, post opening, conversion, re-branding experienced & also expert in Degital Marketing.
Projects
Digital Marketing
Certificate of Participation, Supervising for Results Workshop
Certificate of Participation, WOW Service Skills Program
Certificate of Achievement, Introduction & Hospitality Workshop
Certificate of Hardworking
Certificate of Achievement (Pre-Opening Task)
Chemical use & safety (Diversey)
Opera PMS (Property Management System) Certificate from SAUDICO EC.
Experience
General Manager
ZamZam Refreshment & Fast Food
Jul 2020
- Present
| Rawalpindi, Pakistan
Shift handlingPeople handlingCash handlingCustomer complaintsScheduling departmentInventory managementE.Mail concernsMonthly reportsRestaurant P&LTrained employeesFocus on best service
Operation Manager
Swiss International Hotel
Mar 2019
- Present
| Jeddah, Saudi Arabia
Operations Manager
Salsabil Hotel by Warwick Group
Apr 2018
- Mar 2019
| Jeddah, Saudi Arabia
Reservation/ Front Office Supervisor
Etteen Dar Alkhalil Hotel
Jun 2012
- Mar 2015
| Makkah, Saudi Arabia
Assistant Executive HK Manager
Etteen Dal Alkhali (Khibra AlArabia)
Mar 2012
- Jun 2012
| Makkah, Saudi Arabia
Education
Abbasin Institute of Medical and Modern Science (AIMMS)
Diploma,
Hospitality & Tourism Management
Hospitality & Tourism
Completed
2017
Govt.High School Rahimkot
Matriculation/O-Level,
Matric in Science,
Biology, Chemistry
Grade D+
2005
BISE MIRPUR AZAD KASHMIR
Intermediate/A-Level,
,
Biological Sciences
2005
Skills
Expert
Ability To Work Under Pressure
Expert
Accounts / Manager
Expert
Accounts Administration
Expert
Acute Financial Management Skills
Expert
Admin Assistantce
Expert
Administration Knowledge
Expert
Aesthetic Procedures Knowledge
Expert
Affressive Marketing
Expert
All Fast Food Knowledge
Intermediate
Attraction Marketing
Expert
Adobe Premiere Pro
Expert
Branch Support.
Intermediate
British Accents
Expert
Cafe Administration
Intermediate
Call Headlining
Expert
Casual Dining
Expert
Certified Food Manager
Intermediate
Collections Handling
Expert
Committed to Customer Satisfaction
Expert
Communication Skill
Expert
Compliant Handling Skills
Expert
Database Management
Expert
Ecellent Communication Skills
Expert
English Communication
Expert
Enthusiastic
Expert
Event Marketing Strategy
Expert
Excellent team management skills
Expert
Feedback Assessment
Expert
Floor Management
Expert
Fluent in English
Expert
Food Knowledge
Expert
Guest Relationship
Expert
Handle Guest Queries
Expert
Hospitality Knowledge
Expert
Hospitality Management
Expert
Hotel Booking
Expert
Hotel Management
Expert
House Keeping Skills
Expert
IDS Software Operating Managing Skills
Expert
Inventory Planning Skills
Expert
Knowledge of Development
Expert
Lab Knowldge
Expert
Labor Management
Expert
Motivational And People Skills
Expert
Operations Responsibilities
Expert
Organizing Skills
Expert
Outstanding Time Management
Expert
POS System Command
Intermediate
Preparation of Order
Expert
Production Coordination
Languages
Expert Punjabi
Expert Urdu
Expert Arabic
Expert English
