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Summary
Operations executive with execution experience in building, motivation, and leading teams to meet and surpass customer expectations. Reputation for speedily assessing customers and organizations. Experienced Project Coordinator with a demonstrated history of working in the information technology and services industry. Skilled in Analytical Skills, Team Building, Contact Centers, and Management. Strong program and project management professional with an MBA-Executive focused on Project Management, Operations, and Management.
Projects
Experience
Support Manager Operations
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices for admission in abroad Universities
Purchase materials, plan inventory as needed
Help the organization’s processes remain legally compliant
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor SLA of Universities
Recruit, train and supervise staff
Find ways to increase quality of new admission in abroad best universities
Operation Manager
Assistant Manager Operations
FMCG - Overall handle all operations that are running in Organization.
Attend meetings with clients while need.
Organised Team according to the nature of the work including Administrative task etc.
Prepare sales report weekly basics
Execute sales team in different cities of Punjab
Maintain comprehensive report on sales target
Attend meetings with Vendors for best suitable product
Handled legally matter within define SLA’s
Service Coordinator
Service Coordinator
Project Dell Pakistan
-Create an inspiring team environment with an open communication culture with PSM
-Set clear team goals
-Delegate tasks and set deadlines
-Oversee day-to-day operation
-Monitor team performance and report on head-office.
-Motivate team members on critical on-site situation
-Discover training needs and provide coaching
-Listen to team members’ feedback and resolve any issues or conflicts
-Recognize high performance and reward accomplishments
-Encourage creativity and risk-taking
-Suggest and organize team building activities
-Monthly & Weekly reports to higher Management
-Filling Audit report
-Make an follow up with (DHL) logistics team for delivery of shipments
-Using portal of DHL as well as Tech direct for making smoother
Service Coordinator
Project Dell Pakistan
-Create an inspiring team environment with an open communication culture with PSM
-Set clear team goals
-Delegate tasks and set deadlines
-Oversee day-to-day operation
-Monitor team performance and report on metrics
-Motivate team members
-Discover training needs and provide coaching
-Listen to team members’ feedback and resolve any issues or conflicts
-Recognize high performance and reward accomplishments
-Encourage creativity and risk-taking
-Suggest and organize team building activities
-Monthly & Weekly reports to higher Managment
IT Support Engineer
Project Lead Officer
-Install and configure computer hardware operating systems and applications
-Monitor and maintain computer systems and networks
-Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
-Troubleshoot the system and network problems, diagnosing and solving hardware or software faults
replace parts as required
-Provide support, including procedural documentation and relevant reports
-Follow diagrams and written instructions to repair a fault or set up a system
-Support the roll-out of new applications
-Set up new users\' accounts and profiles and deal with password issues
-Respond within agreed time limits to call-outs
-Work continuously on a task until completion (or referral to third parties, if appropriate)
-Prioritize and manage many open cases at one time
-Rapidly establishing a good working relationship with customers and other professionals, such as software developers
-Test and evaluate new technology according to the company portfolio
-Conduct electrical safety checks on computer equipment.
