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Summary
Groomed as a Full-time Technical Writer, an Intermediate Business analyst, a Pre-sales Expert, & a Preliminary SQA. I’m an accomplished Project Management Artifacts Champ & an Acclaimed Technical Communicator.
The personality traits include skilled communication with critical thinking, leadership role, collaboration with cross-functional teams, mentorship skills, & willingness to work under pressure for geographical & deadlines diversity. I’m inclined to adapt to various work environments based on different regions of the organization. My technical correspondence vision is empowered by strategy & transformation. Have a lateral thought process but equally, believe in ‘in the box’ thinking with intuition.
My technical Documentation model and execution is based on the core conceptual background of SDLC, STLC, & DDLC with 20,000+ documents delivered.
My Pre-sales span is over 6 years and covers the US, Canada, EU, Asia, Gulf, & African Regions. I have delivered 700+ technical submissions (Proposals, Demonstrations, Presentations, Campaigns, Discovery Sessions) to various sectors including governments, corporations, & multinationals. I have been actively participating in discovery sessions with clients in all regions & have proven capabilities to lead the project from the business & functional side.
Sublime command in documenting design processes, functional & technical specifications, & system configuration guides. It can be related to technical sides, user manuals, help guides, knowledge base, web content writing, IT governance, or internal & external communication collateral for a wide range of end-users.
Deadline-driven, with proven excellence in handling multiple projects simultaneously, both independently & in a team environment. Highly flexible in work schedules, quickly learns and adapts to new systems & subject matter.
My latest interests are in Open-Source Platforms, & I’m an active participant in FLOSS Community. My inspiration for the Open-Source community & platform adaption is from Marc Laporte, an extremely inspirational Open-Source Market Leader with platform ownership of WikiSuite and Tiki CMS Groupware Collaboration. I have a natural adaption to Odoo, and Tiki, & in a transition phase of utilizing all Open-Source alternatives.
9+ Years of Experience, whereas 2 years specifically on RoboHelp & Macfare as online help tools. I have worked on most documentation tools available. Expertise in DevOps, and TFS and produced artifacts on MS Project, Ms. Visio, Ms. Office 365 Dreamweaver with Ms. Operations Framework and its execution.
Projects
Experience
Managing Consultant - Technical Communicator
Enabling and leading a team of 12 Technical Writers/Business AnalystsOversee resource transformation and empowerment for their responsibilitiesContinuing the Proposal Writing work stream with 700+ proposals in multiple segments, industries (govt/non-govt), and geographiesHelping with Business Analysis skill set on Multiple ProjectsStandardizing the technical documentation/artifacts in SDLC and project management domain
Principal Consultant - Technical Correspondent
Enabling and leading a team of 10 Technical Writers/Business Analysts
Continuing the Proposal Writing work stream with 525+ proposals in multiple segments,
industries (govt/non-govt), and geographies
Helping with Business Analysis skill set on Multiple Projects
Standardizing the technical documentation/artifacts in SDLC and project management domain
Senior Consultant - Technical Correspondent
Enabling and leading a team of 5 Technical Writers/Business Analysts
Helping with Business Analysis skill set on Multiple Projects
Continuing the Proposal Writing work stream with 420+ proposals in multiple segments,
industries (govt/non-govt), and geographies
Standardizing the technical documentation/artifacts in SDLC and project management domain
Senior Technical Writer & Business Analyst
Senior Consultant - Technical Correspondent - Technical Correspondent Since Jan 2021
Enabling and leading a team of 4 Technical Writers/Business Analysts
Helping with Business Analysis skillset on Multiple ProjectsContinuing the Proposal Writing workstream with 375+ proposals in multiple segments, industries (govt/non-govt), and geographies
Standardizing the technical documentation/artifacts in SDLC and project management domain
Senior Technical Writer and Business Analyst (CRM Competency)
Technical and Business Proposal Writing (300+ International Proposals (Govt & Multinationals from All Regions - Fintech, Commerce, Telecom, Banking & Real Estate)
Technical & Solution Design Documents
Flow Charts, User Flows, Technical Flows
UI/UX Technical Communication
Product Documentation
Use Cases, User Stories
Help / Training Manual
User Guide/ Process documents
SDLC/STLC Documentation
Marketing Pitch and Deck/ Presentations
Demo Solution Preparations and Script
Department Training
Wire Framing
Work Break Down Structure
Multiple Project Planning on MS Project
Technical Proposal Writer
- Proposal Writing
- UI/UX Technical Communication
- Flow Charts, User Flows, Technical Flows
- Use Cases
- Wire-frames
- Prototype
- Work Break down Structure
- Help Manual
- User Guide
- Multiple Project Planning on MS Project
Senior Technical Writer
- Technical Assessment of Existing Core App Insurance Solution.
- Feature List of New Core App Insurance Solution.
- Gap Analysis of Existing Application.
- Conducting interview of end users and development teams.
- Implementation plan.
- Identified and working on 750 Technical User Stories of Existing Core App (Adamjee Life)
- Estimation Plan
- Installation and Configuration Guide
- Incident Report Form
- Software Evaluation Questionnaire
- Requirement Management Process
- Change Management Process
- Change Request Form
- Help Manual
- User Guide
- Multiple Project Planning on MS Project using SDLC Models
- Requirement Analysis for Agency Module.
Technical Writer plus SQA
- Prepared 400+ Technical User Stories of General Banking, Credits, ADC, General Services.
- Prepared Help Manuals of 300+ General Banking, 35+ Credits, 10+ ADC, and General Services modules.
- Use Cases, DB Matrix, Presentations, Business reporting for Architecture Team of Orbit Core Banking System.
- Maintaining Test Cases, Bug Reporting at MTM,Idea of auto and manual Build deployment. White box and Black Box testing, Checking of business flow in application.
- Used Team Foundation Server TFS for tasks updates of Application Life Cycle Management.
- Used Cisco Jabber, Author-IT and IBM LOTUS NOTES completely.
- Administrated Team Foundation Server.
- Produced documents of COBIT for implementation purpose.
- Administrator of RoboHelp document Tool to develop manual help text in multiple file types.
* RoboHelp tool produces context sensitive help text documents which can be embedded in application for end user. RoboHelp was procured by Bank AL Habib solely for technical writers to produce context sensitive help text documents.
Faculty
• Junior Faculty at APTECH Shahrah e Faisal branch. From Jan-2013 to May-2013.
- Taught HTML, CSS, JavaScript, JQuery, Wordpress, Dreamweaver, C, C#, Java.
Networking Internee
30 Days Internship
• Internship of Networking Administration at DYL Motorcycle Limited. From Dec-2010 till Jan-2011.
- Implemented DHCP Server and Active Directory using Windows Server 2003 at DYL IT Department.
Jr. Sales n Marketing Officer
• Internship as Assistant Sales & Marketing Officer at MICADO Pvt. Ltd. From Aug-2007 till Dec-2007
- Learned entire business workflow, sale invoice, quotation, business reports, and presentations.
