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Summary
To be a successful and resourceful banking operations who is able to administrate daily transactions and offer high quality customer service on a daily basis. Master of Commerce an experienced UBL and HBL Pakistan banking teller and operation officer looking for an opportunity to move up to a higher passion in a banking organization Seeking new opportunity to grow operations management and customer satisfaction, increase revenue and earn client retentions.
Experience
Manager Teller Services - MTS
Maintains cooperative and productive work atmosphere, including “speak-up culture” within the branch.
Played an integral role as a Manager Teller & Services and performed complex transactions including providing supervisory overrides, resolving customer’s concerns, and opening and closing the branch.
Followed all internal controls regulatory and compliance requirements to assure smooth branch operations and resolved concerns and queries to achieve optimum level of customer satisfaction
Trained and administered counter staff, KYC profiling, and account opening operations, examine transactions, and promote DC’s, which helped in achieving the goal/targets of the branch.
Operation Officer
Maintains cooperative and productive work atmosphere, including “speak-up culture” within the branch.
Opening of Accounts (Individual, Company, Trusts etc. Undertaking online transactions Remittances: Issuance, balancing of PO, DD, TT Undertake the process of collection of Inward & Outward Clearing Undertake the process of collection of Inward & Outward Bills for Collection ATM Claim Settlements, Balancing Locker operation & process Manage Time Deposits (issuance, payments, balancing of TDR)
Customer Service Officer - CSR
Maintains cooperative and productive work atmosphere, including “speak-up culture” within the branch.
Support the process for account opening and validation in system as effective as possible. Making sure documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete.
Work in collaboration with front officers to collect pending fees (i.e., dormant fee) and improve the structure of values account; take action on closure of low value accounts.
Assist DBM/BM on other operational tasks as assigned by BM/DBMCS.
Achievements
· Successfully meet the objective and goal of the UBL Pakistan by formulating Business Plan and customer service strategies& also awarded by best customer Service
Internship Key Achievements
Internship Key Achievements: 8 weeks Internship in Allied Bank Limited.
Observed the basic branch operations of a Corporate Branch& also learn retail account
Got a brief overview of the loans and advances section of corporate customers of the bank.
Learned a lot in respect of imports and exports operations in the Trade Finance Section and Personal banking assistant (account management) and CASA.
