• Excellent ability to understand client and/or stakeholder needs and expectations and responds appropriately.• Diligently monitor case metrics as an indicator of performance, on time delivery of milestones, backlog and SLA span for support issues.• Supports external and internal clients by investigating complex access, configuration, and compliance, functionality issues that have been escalated from external and internal clients.• Deals with UK, USA and Canada based clients to support of software, IP communication products and solutions, including VoIP gateways, IP PBXs, SBCs, IP Phones and SIP intercoms needs and gives the training of new dispatch booking system with complete features.• Work on booking dispatch system with cloud technology (Desktop application and web based) to use the software with remote locations and provide support to clients.• Provide complete after sales service technical support with Team Viewer and Any desk remote session on client ends and guide accordingly.• Manage inbound calls to get the issues related to software and Android & IOS application use with dispatch booking system.• Manage VIOP system and IP phones (i-e Emerald, Yastech,BT, Avaya, Yealink).• Provide assist in preparing studies, technical and academic documentation, proposals• Work together with other Technical Support Specialists to find solutions to more complex issues.• Use sugar CRM for ticketing system and slack to communicate with developers for on record and ongoing issues to sort with given timeline.

Responsibilities-----------------• Requirements gathering and meeting with CEO, system stake holders and end-users.• Develop and maintain project plans, including timelines, milestones, budgets, and resource requirements whilst managing scope and quality across projects.• Responsible to acquire new business, CRF and customization for proposed solution to the client. Also, manage bi-annual/yearly SLA and payment invoices.• Involved in various activities like preparation of technical documentation, client • discussions for proposed solution, UAT and GO-LIVE phases.• Worked as a key team member in transforming the existing backend system into modern architecture with values added in the project.• Plan and oversee projects from ideation through to completion.• Responsible for planning and execution of the project roll-out, UAT, GO LIVE phases.

I have given the major task of Project Management for the First Pakistan made Collection Management System for various Banks. Designed CMS (Collection Management System), managed to develop from design to Implementation, Go-Live in one of the leading banks in Pakistan.
Responsibilities ----------------- • My Major responsibilities are developing a Scope, Scheduling, Costing and interaction with the clients and the Technical development team. • Requirements gathering and meeting with CMS stake holders i.e. IT, business and vendor to gather project requirements, define project scope within budget, quick timeframe and establish clear objectives and deliverables. • Facilitate project meetings, including steering committees, status meetings, project kick-off meetings and resource allocation. • Provide guidance, coaching, and mentorship to project team members, fostering a culture of growth, collaboration, and excellence. • Developing the System process flow and business process flow for the CMS Applications. • Documenting the business requirements with different stakeholders of the Clients and setting the milestone date. • Responsible to deliver information with cross-functional teams through the event planning and delivery process. • Involves in the strategy and development of Data Migration and System actives of different loan modules in CAMS,T24,CardPro and iFlex host systems. • Allocates and manages project team and ensures the team has required resources to achieve project plan, is satisfied, and is motivated to work. • Ensures that project teams comply/align with established QA standards and processes. • Responsible for the migration of raw data from the host system i.e (T24, Card Pro,iFlex and CAMS) into CMS with accurate facts and figures at different clients. • Responsible for deploying Application on Test Servers, Staging Servers and Online Production Servers. • Responsible for planning and execution of the project roll-out, UAT, GO LIVE phases.
 
 

• EMS Application & database development, enhancement & maintenance of existing web and mobile solutions.• Mutual discussion with project manager and team members for timelines and requirements solution.• Create custom web forms and pages using ASP.Net, JQuery, JavaScript, JSON, HMTL, and CSS and other third party tools.• Responsible for the migration of the data using SSIS-ETL from mobile and telephone board system and transform into EMS with accurate facts and figures for end-users.• Release management for Web and Mobile solutions to QA, UAT and LIVE environments.

• Responsible for gathering requirements from internal and external users & transforming them it into functional requirements.• Responsible for Implementation Agile Software Development Methodology.• Application & database development, enhancement & maintenance of web solutions.• Actively involved in Production Support by Performing Tests, Trouble Shooting and Bug Fixing.• Developed data entry forms, complex and template forms in Forms.• Coordinated between management, users and technical teams for Requirement Gathering.• Create custom web forms using ASP.Net,C#,HTML,CSS,Javascript,Jquery,XML,JSON• Design and developed SQL Server database using complex T-SQL, Stored Procedures, Functions, Views,Triggers,Cursor to support efficient data storage and manipulation. • For data transformation from the host system using SSIS tool of SQL Server for accurate facts and figures.• For version controlling, TFS used to enables the team to manage all source files or artifacts for a project.

• Responsible to customized development of inhouse application like Content management system,Customer relationship management system and Skype recording system.• Responsible to Implement Software Development Life Cycle in each step and follow best practices.• Developed and design the UI & Source code of Windows and Web application using ASP.Net,C#,WPF,HTML,CSS,Javascript,Jquery,XML,JSON,webservices.• Develop common interface for system reports execution.• Design and developed SQL Server database using complex T-SQL, Stored Procedures, Functions, Views, Triggers and Cursor to support efficient data storage and manipulation. • Implement the modifications of various systems due to change requests and problem fixes, and enhance the system.• Responsible to generate the backup of the DB on daily basis at SOD and EOD.• On request customization according to content writers, SEO’s and management staff.• Gathering the Business Requirements from content writers, SEO’s and management staff.• Coordination with the End User and Development Team.

• Development SSG group ERP from scratch with all interconnected modules.• Requirement gathering for each module according to business interrelated process of SSG group.• Responsible to transform business requirement into technical. Extract the the GAP analysis of the existing system.• Developed and design the UI & Source code using ASP.Net C#,HTML,CSS,Javascript,JSON.• Developed the database i.e tables,views,stored procedures,queries and cursors according to system design using SQL Server. Developed MIS reports using Crystal Report and rdlc.• Contoll the overall operation and modules of the ERP and maintained the links at back-end.• Responsible for providing the MIS to top management and audit team on demand.

• Development of Software Application ie Time Management & Payroll System from scratch.• Developed and design the UI & Source code using Visual Basic 6.0.• Developed the database i.e tables,views,stored procedures,queries and cursors according to system design using Oracle - 9i.• Performed cold and hot backups of oracle database on daily basis using job scheduler and manually as well.• Integrate the software with Bio-metric for daily attendance in multiple shifts for the employees.• Retrieved and data posting via bio-metric machine on SOD. Systems makes shifts roster on behalf of the multiple shifts timings of the employees.• Responsible to design customized reports for CEO and HR team for checking salaries, overtime, arrears, deductions,car/byke installments and much more.• Responsible for development and implementation continuosly of new and existing features into the system.

• Responsible to customization of new features and MIS reports in existing live system.• Performed backups of the oracle database on daily basis, health of the system and exceptional reports demanded by call center team.• Administration, Management, Backup, Maintenance and Development of Databases• Follow Code Standards, Naming Conventions and other Software Standards.• Versioning DB Backups and Source Code.• Worked as a Team Member and Developer with JBS Call Center resources.

I have started my career from my two personal business in the field of Fancy Lights manufacturing and Powder Coatings. The features and responsibilities of both of them are as follows :• Responsible in the design and development of new and existing products from start to end.• Reduce defects, Dye Making, Glass cutting, Glass moulding, Glass printing and screening. • Experienced to handle the Drill machine.Leth machine, Spot machine, Grinder machine, Cutter machine,Automatic and Manual press, Glass frost machine, Polish machine, Welding machine.Paint Spray Gun and Powder Spray machine gun etc.• Responsible in the production with line-up the process from 1st step to last step until the products has been finished.• Responsible to roll out quantity with quality products in the market. • Responsible to make the typical new products from the catalogs of China,Japan,Italy,USA,UK and more.• Contributing in the development of marketing strategies. Research for the new requirements of the client’s• Conducting market research on rival products.Answering client queries about product specifications and uses.• Maintaining and managing client relations.• Responsible to manage the team around 10-12 person at each level. Assigned work according to thier skills and expertise.• Monitoring overall performance and process in cross functions and areas according to needs.