Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Summary
Working as a project consultant, responsible for A-Z Project execution with a team of up to 10 people under my supervision. In a second Job, working as a customer service specialist, responsible to answer the customer's queries in a timely and accurate manner, collaborating with the sales team by providing them the successful leads. Past experience in the E-Commerce sector made me familiar enough with the field of online sales and store handling. Able to work well independently and as a part of a business team.
Projects
Experience
Project Consultant
Execution of the project with the client.
Assigning the tasks to the team.
Research experts for the client with specific characteristics.
Booking experts appointment with the client.
Putting expert's profile into company's CRM.
Follow up with the experts When/If required.
CSR | Lead Generator | Live Chat Operator
Responding to incoming texts and answer client queries.
Follow up with the clients when/If necessary.
Updating Client's record in CRM.
Generating Leads.
Updating daily excel sheets.
Weekly team meetings to improve sales.
Research Analyst | Lead Generator | Recruiter
Research experts for the client with specific characteristics.
Booking experts appointment with the client.
Putting expert's profile into company's CRM.
Follow up with the experts When/If required.
Daily team meetings with the team to track/improve the performances of the individuals.
CSR | Lead Generator | Live Chat Operator
Responding to incoming texts and answer client queries.
Follow up with the clients when/If necessary.
Updating Client's record in CRM.
Generating Leads.
Updating daily excel sheets.
Weekly team meetings to improve sales.
Amazon Account Executive
Product Listing on Amazon.
Developing Content (Keywords, Bullet Points, Descriptions).
Updating Inventory on Amazon.
Creating FBA orders.
Processing FBM orders.
Handling customer returns and refunds.
Handling A-Z and Chargeback claims with Amazon.
Maintaining seller central's account health.
Handling Reviews and Feedbacks.
Contacting manufacturer to resolve defective items and other issues.
Attending daily team meetings to make new strategies and ideas to improve performance and sales.
Ebay Account Manager
Searching and finding new products for dropshipping.
Creating Listing on eBay store.
Processing Orders.
Updating daily orders sheet.
Responding to customer queries and resolving their issues.
Managing Returns and Refunds.
Resolving issues with the supplier.
Ensuring account health is above average.
Daily meetings and plannings with upper management to boost the sale.
Amazon Account Assistant Manager
Product Listing on Amazon.
Developing Content (Keywords, Bullet Points, Descriptions).
Updating Inventory on Amazon.
Creating FBA orders.
Responding to customer queries and resolving their issues.
Processing FBM orders.
Keep orders tracking until they deliver to customers.
Handling customer returns and refunds.
Handling A-Z and Chargeback claims with Amazon.
Maintaining seller central's account health.
Handling Reviews and Feedbacks.
Contacting manufacturer to resolve defective items and other issues.
Creating and updating A+ Content (EBC) and Brand's store according to current trends.
Attending daily team meetings to make new strategies and ideas to improve performance and sales.
E-commerce Executive
Product searching.
Listing Items on Big commerce.
Updating Inventory using excel files.
Orders Processing.
Keep tracking orders until they deliver.
Resolving customer issues and queries.
Contacting vendors for new arrivals and getting updates about the existing items.
Daily team meetings to make new strategies to improve performance and sales.
