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Summary
Eight years of highly experienced in Operations, Client Relationship, Support & Sales Coordination, Professional analytical skills in Quality Assurance.
Over five years of Customer Service, Sales & Direct customer handling experience.
Familiar with MS Word, Excel, Outlook, Cisco, CRM and Internet applications, able to learn new programs.
Research, analyzing, writing skills, consistently recognized for client relationship & operations.
Able to work on multiple task simultaneously while maintaining composure and a sense of humor.
Detail-oriented, accurate and dependable with uncompromising work ethic.
An active listener with strong interpersonal skills, strive to understand client needs and provide exceptional results.
Experience
Sr. Customer Relationship Office
● Customer Service.
Attracts potential customers by answering product and service question as well as suggesting information about products & services.
Open/Maintain customer accounts by recording/Updating required information.
Contributes to team effort by accomplishing related results as needed.
● Complaint resolution.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
● Coordination/Correspondence.
With RMs & Dealership regarding sales inquiry & Customer complaints.
Follow-up with sales team to ensure resolution & updating MIS for future sales.
Operations Customer Service Ex.
● Customer Service.
Attracts potential customers by answering product and service question as well as suggesting information about products & services.
Open/Maintain customer accounts by recording/Updating required information.
Contributes to team effort by accomplishing related results as needed.
● Complaint resolution.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
● Coordination/Correspondence.
With RMs & Dealership regarding sales inquiry & Customer complaints.
Follow-up with sales team to ensure resolution & updating MIS for future sales.
HR/Admin & Customer Service Ex.
● Customer Service / Front Desk.
Inbound/outbound calls.
Lead generation.
● Cashier.
To make invoice for all transaction.
Cash Handling & Deposit into the Bank on daily basis.
● Petty Cash.
To manage branch petty cash & expenses as well as send report to accounts department for reimbursement with relevant bills.
● Sales Return
To make payment vouchers for sales return & commission also send report to accounts for the same.
● HR/Admin
General Administration.
To coordinate with Payroll regarding Attendance, leaves & HR concerns.
Quality Assurance Executive - Internal Audit Unit
● Risk analysis.
● Quality Assurance.
● Communication evaluation through CRM.
Quality Assurance Executive
Freelance (Home based).
● Risk analysis.
● Quality Assurance.
● Communication evaluation through CRM.
Claim Consultant in (Pr. Lines Business - Motor Insurance)
● Motor claim processing.
● Claim settlement on accurate time according to SOP.
● Coordination with corporate & individual clients via Call & Email.
● Process inquires of walk-in customers by providing beneficial solution.
● Manage and record related inquiries in GIS, IMS, CRM and MIS.
● Responsible to deliver effective consultancy to maintain good relation with customers.
● Supporting business plans to achieve company goals/objectives.
Sales Coordinator
Customer Service / Front Desk
