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Summary
With the exeperinec of 15+ years in customer services sector, I assure of the positive change in the organization. willing to relocate. Keen learner, pro.active, enthusiastic and Goal oriented. Apart from the Experiences, also worked in different Call centers which were for UAE and America and handling 200+ calls every day.
Experience
Assistant Manager
Responsible for Community management, My duties include (but not limited to) customer facilitation, making sure of their data confidentiality, huidence on every step of family registration and make sure their stay starts on good terms and remains healthy.
o Managing / leading customer care department with the team of 18 employeeso Strong coordination among different departmentso Responsible of giving team training on customer services sympathy and empathy etc.o Guiding residents’ registration online process or manual process, Gas connection and electricity connection, billing process, resident cards, servant cards and vehicle tagso Taking residents’ detail interview and explain SOPso Resolving customers’ complaints in person, via calls and e-mails and keeping them updated till complaints are resolvedo Preparing daily and weekly reports of occupancy and walk-in inquiries
Customer Services Executice
My Duties included (but not limited to) the following:o Handling the heavy call flowo Resolving customers’ queries on time with FCRo Maintaining daily stats of the received callso Responsible for the customer services and up-selling as well
Customer Service Officer (also Recovery Officer)
My Duties included (but not limited to) the following
- Solving all sort of customers complaints in person, via calls and e-mails, also guiding them about different residents beneficial programs.
- Generating daily reports of complaints, recovery targets and recovered amount
- Guide customers and facilitate them to make outstanding payments
Assistant Marketing Manager
My Duties included (but not limited to) the following
- Solving Customers Queries, follow up and promoting new offers to new and existing clients through different social media platforms.
- Developing Marketing strategies and making the work flow smooth.
Assistant Marketing Manager
My Duties included (but not limited to) the following
- Solving Customers Queries, follow up and promoting new offers to new and existing clients through different social media platforms.
- Developing Marketing strategies and making the work flow smooth.
Office Executive
my Duties included (but not limited to) the following
- Verifying patients benefits from insurance companies through calls and updating patients initial forms and process them accordingly.
- Preparing patient wise Account Receivable reports
oAppointment setting with therapist includes Scheduling, re-scheduling and cancelation also.
- Reminder Calls to Hospice patients for doctors Visit and preparing time rack logs for home health nurses.
Client Relation Officer
My Duties included (but not limited to) the following
- Handling up-country shipments, updating clients with pre, during and post shipment status via e-mails, phone calls and letters.
- Providing clients a detailed excel sheet of shipments on weekly or monthly basis as per the demand.
- Maintaining total yearly shipments and total earning record against shipments.
Office Assistant
My Duties included (but not limited to) the following
- Responsible for office management and documentation.
