> Dolmen Real Estate Management
i - Junior Manager Operation

> Oriental Trading Company
I - Sales Coordinator Operation - 2.5yeasrs

TRG / IBEX Global campaign of TPL Trakker

i - Executive Sales Support - 03 Years ;

Firstly coordination with our Sales Team.
Arrange Technician for Trakker Installation in Vehicles ( Cars, Trucks and Bikes ).
Maintain and Update Customer Profile
Coordinate on Emails and Phone calls with customer and our Technical Team.
Send technician at customer premises or any Showroom for trakker installation.
Deal with different Corporate, FIG's and Individual Clients.

ii - Call Center Officer 03 Years ;

Excellent communication skills.
Analytical and multitasking skills.
Coordination regarding vehicle theft and snatched (Code red) situations with security officials and Local police all over Pakistan.
Diagnose customer complaint and solve them.
Taking ownership especially in critical issues.
Guide and satisfy customers with persuasion.
Arrange Training Sessions for junior and senior agents.
Attracts potential customers by answering product and service related questions.
Provide First call resolution (FCR) for customer satisfaction quality management.
Expertise in resolving escalated customer service issues.
Teamwork and motivational skills.
Take Prompt Actions accordingly Monitoring alarms.
SQL Audit of No-go Battery, Panic Alarms.
Qualities :
Team Leader , Team Support, Team Player, Client Acquisition, Client Follow-up.

  121 SolutionZ Company

iii - Network Support Engineer 02 Years ;

Maintaining Military Pension Payment System (MPPS),
Maintaining Postal Services Applications in Pakistan Post Office.
Maintaining Managing Postal Saving Bank System in Pakistan Post Office.
Maintaining System Hardware and Software's.

  Govt. Food Grain Department Tehsil Yazman

iv - Computer Operator 01 Year ;

• Maintaining Daily Data of Clients.
• Form filling for Wheat purchasing.
• Bill to make purchase wheat.