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Summary
Worked as a customer service executive for one year and ten months.
Confident with good communication and negotiation skills.
Also worked as a content writer and in internee in corporate communication department.
Experience
Key Account Manager
• Implements marketing and advertising campaigns by assembling and analysing sales forecasts.
• Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• Prepares marketing reports and analysing trends by collecting, analysing, and summarizing sales data.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
• Managing clients from different sectors including retail, FMCG, banking sector and food and lifestyle.
• Providing management solutions in case of idea generation and execution related to mobile marketing.
• Industry analysis and fact based selling, finding real insights to grow customer brands.
• Engaging with technology partners and mobile network operators to develop innovative enterprise mobility solutions.
• Organizing and being a part of various technological events and conferences.
• Streamlining over 170 start-ups form all over Pakistan and being a part of the “Momentum Tech Conference” in 2017.
• Worked as a team member in Pakistan’s leading conference i.e. Momentum and executed the event in a successful manner.
Content Development Executive
Making dissertations and research proposals.
Making report and case study.
Writing report, articles and blogs.
Customer Service Representative
Dealing with walk in customers on daily basis.
Dealing with corporate clients via emails and phone calls.
Resolving Customer Requests/ Complaints.
Responding customers via emails and phone calls.
Running new promotional campaign (Customer Migration Campaign).
Extracting and analyzing data from customer data base.
Proposing ideas and strategies for effective client servicing.
Presenting findings and strategies to the operation manager and National Manager of Customer Service.
