Summary

Seasoned IT Processional with Vast International Experience especially in IT Management & Customer Service Ethics gained from ITIL techniques and leading IT department Operations on daily basis / Projects Management for IT.

Experience

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Director Operations
JCW Group Pakistan
May 2020 - Present | Islamabad, Pakistan

In charge of Operations and Projects.
Fully responsible for JCW Automation Division

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Director IT Operations
Goodbaby International
Jan 2017 - Apr 2020 , China

IT Director Infrastructure & Operations having experience with the following core functions
leadership, technical assurance, and strategic resource management of I&O/Service Desk department and to ensure its key objectives whilst delivering to set targets.
Establish and maintain a system that assists in meeting business objectives by equipping I&O team members with the skills, knowledge and behaviors appropriate to their current role and in line with their future development.
Ensure that all work done by department meets/exceeds requirements & adds value to the year on growth of the business.
Lead, develop and implement IT initiatives that enable the Company to compete more vigorously and more profitably in a constantly changing and demanding marketplace.
Translates the company vision into IT systems and procedures, articulating this critical link to the company stakeholders including the Executive Team, IT staff and employees.
Manage, motivate, and develop all staff within the IT group. Ensure the organizational structure is appropriate for supporting current and future business needs. Recruit appropriate talent. Critical voice among the Operating Team, driving cross-functional collaboration through the IT team. Participate actively with the Operating Team to ensure our systems environment addresses the needs of the business.

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Manager IT China Operations
Cybex Gmbh
Apr 2015 - Jan 2017 , China

To ensure the streamlined operation of the IT in alignment with the business objectives of the organization. Plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department in China.

Designing, implementing and maintaining global IT policies, including Information Security and Business Continuity.

Overseeing and providing hands-on technical leadership of the IT department including network troubleshooting, system administration and end user help desk support

Providing direction and technical expertise for the team and act as a resource for all existing and new initiatives and complex projects, including systems, capacity planning, system deployments, and system and network installs/configurations.

Managing and leading a global support team which may be local or remote.

Developing process and procedure to streamline daily, weekly and monthly operations leveraging automation wherever possible.

Ensuring projects adhere to standard guidelines, timelines are met, and that the projects produce a supportable solution.

Mentoring and develop team in technical and project delivery areas.

Providing effective communication across organization as needed, (operations, infrastructure, development, vendors)

Assisting in the development and ensure conformance to established system architecture, methods, regulations, standards and practices and participate in their creation.

Participating in long range planning and ensure those plans are consistent with business objectives for end user capabilities, system resiliency, disaster tolerance, and compliance

Taking a lead role in setting the systems technology and automation vision for the organization, define projects and execute them to achieve that vision alongside other members.

Analyzing and problem-solve complex technical issues with minimal supervision, and work within a team environment.

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IT System Engineer
Cybex Gmbh
Jul 2014 - Mar 2015 , China

Handles / Manages all IT related Tasks for Cybex Business in China / HK

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IT Sales Engineer and Business Development
CCJK
Jul 2013 - Jul 2014 , China

Maintain Sales for the company.
Improve ways to get new projects, Develop business.
Get more Clients.
Totally in contact with client, for satisfaction.
Make Technical document.
Guide Clients about the project and Strategies.
Work together with Development team.
Suggest new ideas to improve Sales and Business.
Increase Monthly Target by motivating Sales Team and fetching Clients.
Marketing for business, related Project
Sales and Marketing.
IT knowledge, deal with any issue related to IT
Prepare content and most important technical Documents
Follow-up with clients.
- Identify, establish, enhance and maintain business relationships within the market unit. partner and consultant to the client for their translation, localization or e-learning end goals.
-Tireless follow up and fierce dedication to customer service build individual sales pipeline and grow territory through strategic account planning and first-hand market information
-Meet and exceed client expectations in overseeing the management and delivery of their projects on budget and on schedule
-Meet and exceed revenue quota, maximizing short to medium term revenue while keeping an eye on the longer term sales projections
-Partner with other sales team members to align and coordinate sales efforts for global accounts
-Attack sales opportunities at all levels from cold calls or contacts to extending existing relationships Identify new revenue opportunities through regular, consultative client interaction
-Drive the client proposal process both internal and external to ensure that the offered solution addresses all customer needs
-Superb communication skills and ability to interact with all levels of an organization

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CCNA Internship
Wuhan ZD
Jul 2012 - Aug 2012 , China

Two months internship with Wuhan ZD Information and technology Co, Ltd China in which covered following areasA)- Familiar with the interconnection of Cisco ProductsB)- Learned about CCNA courseC)-Implementing Wide Area NetworksD)-Networking of Devices

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Internee
PTCL
Jul 2011 - Aug 2011 | Rawalpindi, Pakistan

1.6-Weeks internship with Pakistan Telecommunication Company, Govt. Of Pakistan, Islamabad in which following subjects were covered.
A)-OFC (Optical Fiber Cable)...worked on Optical Fibre Test Equipment
B)-OFS (Optical Fiber system)
C)-NMS (Network Management System), loop telecom(windows based System)
D)-SDH(Huawei and Zte), DWDM(Huawei, Zte systems

Education

Huazhong University of science and Technology
Bachelors, , Bachelors in Science‎
Data Communication and Computer Networking
2013

Skills

Intermediate Aseptic Technique Knowledge
Expert Business Process Automation
Expert CCNA
Expert Cisco Technologies
Intermediate Clinet Contact
Intermediate Customer Acquisition Skills
Expert Customer Relationship
Expert Enterprise IT Strategy
Expert Handling Assignments
Expert Informati0on Technology Command
Expert IP CCTV Knowledge
Expert ITIL
Expert Proficiency In Vein Puncture
Expert Relations Management Skills
Expert Sector Development
Expert Security Controls
Expert رعاية العميل
Expert عمليات خدمة العملاء

Languages

Beginner German
Expert Urdu
Beginner Arabic
Intermediate Chinese
Expert English