Key Responsibilities:
 

Responsible for Reception Help Desk in the Dispatch Section.
Responsible for discipline and overall supervision of the entire staff in Dispatch Section & the work entrusted to them for quick and timely disposal, under the supervision of GM Operation & CM (Adm).
Responsible for all CPSP Incoming mails and related documents through courier services and Pakistan Post.
Data entry of all incoming mails and its proper record keeping on MIS and hard copies.
Responsible solve the issue/queries regarding non-delivery, of CPSP letters/publications. etc., as well as to rectify these issues.
Coordinate with courier companies through email in connection with lost and undelivered CPSP mail / monthly claims and related matters.
Responsible for all out going CPSP mails and other shipments through courier and Pakistan Post Office.
Urgent booking of mail through DHL and FedEx and keeping its proper record.
Data entry of all Outgoing mails and its proper record keeping on MIS and hard copies.
Responsible for indenting the stationary and other demand for Dispatch Section and have its complete record keeping.
Scrutinize & Process the expenditure bills of Pakistan Post Office, TCS, M&P, DHL and FedEx of CPSP HQ Karachi & Regional Centers for payment from Finance Department & keeping their record properly.
Proper record keeping of all the given assignments.
Any other task assigned by the senior.

Job description:
 
Responsible for acting as a liaison between customers and e-commerce company. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
 
Key Responsibilities

Resolve customer complaints via phone, email, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Place or cancel orders. Answer questions about warranties or terms of sale.
Handle changes in policies or renewals.

Key Responsibilities:
 

Investigate customer\'s problems and find solutions.
Communicate with customers via phone or email.
Resolve complaints and order issue.
Compile and print reports on customer satisfaction.
Utilize to social media to respond to customer complaints and praise.

• Processes payments and documents such as invoices, journal vouchers, employee
and statements.
• Processing supplier invoices, posts financial data to appropriate accounts in via Tally
Accounting System and maintains inventory process such as goods issue notes;
goods receive notes on Oracle Automated System.
• Assist in the preparation of bank reconciliations all bank statements.
• To maintain sales tax related data for taxation purpose on automated system.
• Ability to E-file (Electronically filling) taxation data on Federal Board of revenue of
Pakistan Web Portal.
• Calculates rates paid for purchases and all price extensions.
• Process all branches petty cash payments.
• Process to maintain all branches Salaries on Spreadsheets.
• Verifies items billed against items ordered and received and reconciles differences
through follow-up with the vendor and/or other recruits.
• Reviews transactions for changes and accuracy and corrects errors.
• Retrieves system reports.
• Files and/or removes records and reports.
• Knowledge / ability to operate standard office equipment.