Summary

Experienced HR Manager with a track record of developing and implementing strategic initiatives to promote company growth and culture. Employee engagement, conflict resolution, and integrating HR policies with changing market trends are all key HR responsibilities that require expertise. Known for developing unique and effective solutions to improve working experiences and meet company objectives.

Projects

ERP Implementation in TELEC

Experience

Company Logo
Manager HR Services
The Citizens Foundation
Jan 2024 - Present | Karachi, Pakistan

Lead and supervise a 26-member team managing key HR functions, including Transactions, Payroll, and Benefits.
• Oversee the employee life cycle for 1,200 management/non-management staff and over 22,000 faculty/non-faculty school staff, ensuring seamless onboarding, transfers, promotions, and separations.
• Ensure accurate issuance of all employee letters, such as offers, confirmations, promotions, and terminations, within stipulated timelines.
• Manage employee grievance processes, fostering a positive resolution environment to maintain high employee satisfaction.
• Accountable for timely and accurate data entry in HCM systems, ensuring error-free updates and real-time data accuracy through dashboards.
• Oversee payroll management, including salary processing, benefits administration, and full-and-final settlements for separated employees.
• Administer employee benefits programs such as E O B I, Health/Life Insurance, SESSI/PESSI, Provident Funds, and Security Deposits through the Benefits Team.
• Maintain and monitor the Raabta dashboard to ensure prompt query resolution and achieve high service performance metrics.
• Collaborate with regional teams to ensure smooth HR operations and policy compliance across all schools.
• Drive engagement between Head Office and regional teams by organizing weekly check-ins to address developments, issues, strategies, announcements, and policy changes.
• Ensure compliance with labor laws and organizational policies through robust internal and external audit management processes.
• Build team capacity by identifying training needs and implementing professional development initiatives.
• Assist the Head of Department (HOD) with annual budgeting, report preparation, and presentations
to support strategic decision-making.
• Take ownership of HCM dashboard management, ensuring a streamlined approach to data accuracy and reporting.
• Proactively identify and implement process improvements to enhance HR service delivery and operational efficiency.
• Serve as a key liaison for regional/area and school teams, ensuring prompt resolution of HR issues and alignment with organizational goals.

Company Logo
Manager Human Resource & Admin
Telec Electronics & Machinery Private Limited
Nov 2016 - Present | Karachi, Pakistan

Core responsibilities include:

Human Resources Supervision:

• To monitor performance evaluations, contracts, personal files and other HR documents and other HR function.
• To oversee payroll and employee benefits/allowances/deductions.
• To contribute and oversee designing and implementation of employees training program/workshops.
• To supervise recruitment and placement process of required staff.
• To implement employee retention procedures.
• To address employees’ queries.
• To supervise annual and probationers performance evaluation.
• To overview of management and employee relations by addressing demands, grievances or other issues.
• To supervise internal audit and Implementation of ISO procedure.
• To monitor internal HR systems and databases.
• To evaluate and recommend new features of Human Resources Information Systems.
• Any other duty/ies assigned from time to time.

Human Resource Management Activities:

• To monitor monthly performance delivery meetings with department heads and note employee concerns if any.
• To develop and administer company policies and ensure the implementation and effectiveness of internal controls.
• To create work procedures for departments and work on projects assigned by the board of directors.
• To co-ordinate with Chief Accountant, General Manager Sales and Senior Manager Sales on projects and their HR requirements.

Admin Operations
• Manage the required administration function of organization independently, under the guidance of Reporting line
• Manage, plan, organize, direct and control the work activities of the team members in order to provide prompt and efficient services.
• To ensure proper allocation of admin budget.
• To verify and check various bills.
• To ensure that department has complete policies and rules and to ensure policy implementation.
• To delegate responsibilities to team members of various Admin task.

Meeting and Events
• Responsible for complete arrangement

Company Logo
Manager HR Services & Delivery
The Citizens Foundation
Jan 2024 - Dec 2024 | Karachi, Pakistan

Lead and supervise a 26-member team managing key HR functions, including Transactions, Payroll, and
Benefits.
• Oversee the employee life cycle for 1,200 management/non-management staff and over 22,000
faculty/non-faculty school staff, ensuring seamless onboarding, transfers, promotions, and
separations.
• Ensure accurate issuance of all employee letters, such as offers, confirmations, promotions, and
terminations, within stipulated timelines.
• Manage employee grievance processes, fostering a positive resolution environment to maintain high
employee satisfaction.
• Accountable for timely and accurate data entry in HCM systems, ensuring error-free updates and
real-time data accuracy through dashboards.
• Oversee payroll management, including salary processing, benefits administration, and full-and-final
settlements for separated employees.
• Administer employee benefits programs such as E O B I, Health/Life Insurance, SESSI/PESSI,
Provident Funds, and Security Deposits through the Benefits Team.
• Maintain and monitor the Raabta dashboard to ensure prompt query resolution and achieve high
service performance metrics.
• Collaborate with regional teams to ensure smooth HR operations and policy compliance across all
schools.
• Drive engagement between Head Office and regional teams by organizing weekly check-ins to
address developments, issues, strategies, announcements, and policy changes.
• Ensure compliance with labor laws and organizational policies through robust internal and external
audit management processes.
• Build team capacity by identifying training needs and implementing professional development
initiatives.
• Assist the Head of Department (HOD) with annual budgeting, report preparation, and presentations
to support strategic decision-making.
• Take ownership of HCM dashboard management, ensuring a streamlined approach to data accuracy
and reporting.
• Proactively identify and implement process improvements to enhance HR service delivery and
operational efficiency.
• Serve as a key liaison for regional/area and school teams, ensuring prompt resolution of HR issues and
alignment with organizational goals.

Company Logo
Sr. HR & Admin Executive
Junaid Jamshed Private Limited
Jun 2015 - May 2017 | Karachi, Pakistan

Manage Employee Database in HRIS

Coordinate and consolidated payroll management activities.

Employee on-boarding activities including interviews, issuance of appointment letter, orientation and enrolment in attendance system.

Plan & execute employee induction program

Manage performance reviews (probationary and annual)

Administration

Manage fueling of fleet (company vehicles & employee cars)

Manage employee telecommunication billing expenses execution of company mobile Manager all affairs related to official traveling.

Company Logo
Deputy Manager Human HR and Admin
Surmawala Group Of Companies
May 2016 - Oct 2016 | Karachi, Pakistan

All related work from HR and admin

Company Logo
Learning Associate HR
KESC
Aug 2011 - Apr 2015 | Karachi, Pakistan

Planning, organizing, and controlling all learning and HR administrative support activities, to ensure smooth running of theTraining Center and its HR operations.

Managed attendance and deployments of all support staff including janitorial, security and floor management teams

Supervised admin support for routine office admin activities of maintenance & upkeep, repair & maintenance of office premises and furniture/fixtures & office equipment, etc.

Managed all records of employees, trainings held and accounting transaction

To manage and facilitate activities/events, travelling arrangements, accommodation provisions, for all business requirements.



4.HR Office Executive Professional Employers (Pvt) Ltd (Deployed at K-Electric Limited)Aug 2011 to Sept 2013

Core responsibilities included

Received and checked attendance sheets 1500 plus regular officers for every month.

Posted attendance on excel sheet on monthly basis.

Ran monthly regular officers payroll.

Prepared PF and outstanding Dues and Gratuity cases as per requirements.

Prepared Leave Encashment& Gratuity working for ERS officers.

Maintained inward & outward on daily basis in register &on excel sheet also.

Maintained file work in record room & also maintain personal file of officers.

Posted leaves on HR leave portal and maintain leave sheet on daily basis.

Education

University of Karachi
Masters, Masters in Business Administration, Master in Human Resource Management‎
Recruitment and Selection, Training And Development, Compensation And Benefits
CGPA 4.0/4
2014

Skills

Expert Handling Assignments

Languages

Intermediate English
Expert Urdu