Summary

I started my career in 2008. After the completion of my Graduation i joined Wateen Telecom there i worked 3 years as a Customer Services Officer. my last job was in Galleria Designs as an Admin Executive. I have enough
experience in Administration and operations.

Experience

Company Logo
HR Executive
Xint Solutions
Dec 2019 - Present | Lahore, Pakistan


Company Logo
Admin Executive
Galleria Designs
Oct 2017 - Mar 2018 | Lahore, Pakistan

 Receive calls from clients and assist them with their queries.
 Receive and make calls and transfer to the concerns departments.
 Handle and prioritize all outgoing or incoming correspondence (email, letters, packages etc.)
 Make travel / lunch arrangements for executives.
 Develop and maintain filing system.
 Maintain contact list.
 Operate and maintain office equipment.
 Supervise and train other clerical staff.
 Submit employee time sheets and expenses to payroll.
 Maintain executive’s agenda and assist in planning appointments, board meeting, conferences etc.
 Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
 Greet visitors and determine whether they should be given access to specific individuals.
 Handle confidential documents ensuring they remain secure.

Company Logo
Floor Manager
Gloria Jeans Coffees
Jun 2014 - Aug 2016 | Lahore, Pakistan

 Managing employees requires training.
 Communicating restaurants policies to the workers.
 Scheduling shifts.
 Assists staff to monitor birthday party celebration.
 Investigate all issues on floor.
 Telemarketing / Marketing on social media.
 Maintain efficient relationships with customers.
 Identify each potential customer’s needs.
 Sales and achieve sales targets.
 Responding to customer complaints.
 Meeting and greeting customers.
 Checking stock levels and ordering supplies.
 Helping in any area of the restaurant.
 Maintain high standards of quality control, hygiene, health and safety.

Company Logo
Assistant operation manager
Institute of business and finance
Oct 2012 - Aug 2013 | Lahore, Pakistan

 Guide students according to the college rules and regulations.
 Manage fee plan and installments plan.
 Verifying student’s document.
 Manage Students accounts and portal.
 Clearance of fines and fee.
 Calling parents for meeting.

Company Logo
Customer Services Officer
Wateen Telecom Limited
Jun 2008 - May 2012 | Lahore, Pakistan

 Sales and Sales Targets.
 Technical Support.
 Direct Dealing with Customer.
 Customer Complaint Handling.
 Guide customer according to company policy.
 In incentive plain put maximum efforts.
 Telemarketing.
 Calling on customer’s data.
 Verifying customers’ documents.

Education

University of the Punjab
Bachelors, , Bachelors in Commerce‎
Accounting
2008

Skills

Expert administration
Expert Excel
Expert Excel Services
Expert Graduate
Beginner Image Editing
Expert internet
Expert Meeting & Greetings
Expert Verbal Communication
Beginner Accounts Coordination
Expert Admin Assistantce
Expert Administration Skills
Expert Aesthetic Procedures Knowledge
Intermediate Branch Administration Skills
Expert Calling Clients
Expert Cargo Logistics
Expert Client Handling
Expert Client Relations
Expert Computer Operations
Expert Conservation Awareness
Expert Control Points Knowledge
Expert Database Management 
Expert Delivery Objects
Expert Directing Clients
Intermediate Emil Writing Skills
Intermediate English Written Skills
Intermediate Evaluating Risk
Expert Female Front desk officer
Expert File Management
Expert Front Desk Officer
Expert good communictaion
Expert Handling Assignments
Intermediate Handling Office Equipment
Expert Handling office work and secretarial jobs
Expert Health Ftness
Intermediate HR Information Management
Expert Human Resource Planninng
Intermediate Inspection Implementation
Expert Italian Cooking
Expert Leadership Management
Expert Legal Affairs Management
Intermediate LMP
Expert Managment Abilities
Beginner Microsoft Applications Experience
Expert Mraketing
Expert Network Security Administration
Intermediate Office Assistant
Expert Office Support
Expert Operational Tasks Handling
Expert Operations Tasks Management
Expert Opration Working

Languages

Intermediate Urdu
Intermediate English