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Summary
I am a highly motivated, result oriented, and service-driven professional leveraging over five years’ experience in a variety of industries with a background in sales, management, marketing, client service and business development to deliver substantial revenue growth in highly competitive business markets. Expertise in creating or implementing value added sales strategies, building relationships, negotiating, organization, training, communicating, problem-solving and bringing profitable business to a close. Highly skilful in consultative selling and aptitude to construct and uphold relationships. Achieved the 7th position in overall 78th franchises competition nationwide. Awarded with sales incentive trips 4 times. I am adept at training and supervising staff, recommending solutions to improve processes, and implementing effective programs to streamline operations. Experienced in the execution of departmental policies, and procedures, as well as consistently assessing operational needs to impact performance. Leverage customer service, problem solving, and communication skills to deliver exceptional results.
My key skills include Sales Management, Strategic Planning, Customer Handling, Problem Solving, Market Analysis, Operational Risk Assessment, Team Building & Leadership, Communication Skills, Report Analysis, Client Relations, Relationship Building and Microsoft Office
Currently I am engaged with Mobilink, as a Franchise Manager, where I deliver strategic directions to CS team of Jahanian & Keror Pacca, increase overall sales of both franchises, maintain daily closing, recruit and train franchise and retail staff as well as head a 9 personnel sales team. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
Experience
Franchise Manager
• Ensure new outlets development/ re-activation of outlets, channel productivity, PJPs, route, stock cover at Franchise, strict compliance with New Sales Activation/ MNP SOP and achievement of monthly assigned secondary targets.
• Deliver strategic directions to CS team of Jahanian & Keror Pacca, increase overall sales of both franchises, maintain daily closing, recruit and train franchise and retail staff as well as head a 9 personnel sales team.
• Surpass provide MTD of all KPIs Recharge, Gross Adds, Jazz Cash and Post Paid, administer Net Promoter Score / Customer Sales and Service.
D.E.O (Data Entry Operator)
• Updated customer and account data by inputting text based and numerical information from source documents within time limits, scanned and reviewed documents and print files, when needed.
• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Developed, maximized, and sustained long term and effective relationship with potential and existing clients in order to enhance customer satisfaction and retention.
