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Summary
Experienced and dedicated professional with a versatile skill set spanning across e-commerce operations, import/export documentation, customer support and sales force administrator. With almost two years in e-commerce operations, I have honed my ability to navigate the dynamic world of online retail, optimizing processes, and enhancing customer experiences. Over three years in import/export documentation has equipped me with a deep understanding of international trade regulations and logistics, ensuring seamless cross-border transactions.
Furthermore, my two years in customer support and 2 years sales force administrative roles have allowed me to cultivate strong interpersonal and communication skills, enabling me to connect with clients, build lasting relationships, and drive business growth. I'm passionate about delivering top-notch service and problem-solving to meet customer needs and exceed their expectations.
I'm committed to continuous growth and innovation in the e-commerce and international trade domains. I am eager to explore opportunities that allow me to leverage my diverse skill set to contribute to a forward-thinking organization. Let's connect and explore potential collaborations in these exciting fields.
Projects
Experience
e-Commerce Manager
-Proven experience managing Storefronts and driving sales growth. -Strong understanding of Seller Central platform, algorithms, and tools. -Proficiency in content creation, SEO, and product listing optimization. -Analytical mindset with the ability to interpret data and make informed decisions. -Excellent communication and interpersonal skills to collaborate with cross-functional teams. -Detail-oriented and highly organized, able to manage multiple projects simultaneously. -Knowledge of e-commerce trends and the broader digital marketing landscape. -Familiarity with retail analytics and tools for performance tracking.
Tools: SmartScout, Helium 10, SellerBoard, BQool, KEEPA
Export/Import Officer
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Export/Import Officer
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Investment Associate
• Setup new Clients, Manage Clients Portfolio and execute trade in Portfolio
Management System.
• Preparing materials for client meetings in an accurate and professional manner
• Develop and maintain good working relationship with clients
• Monitoring client's financial solutions and suggesting clients in considering
changes to their financial strategies
SalesForce Administrator
• Providing Agent/TL/Reporting Access to Customers
• Maintaining Cases records
• Providing System Administration support to Customers
• Creating Reports
• Analyzing Errors in Customer Account and providing resolutions
I.T Support Engineer
• Providing Support to Partners/Customers.
• Worked in SAF Team for Releasing Products on Compliance Hold and ACI checkouts.
• Worked in ISE Team for HLD/CH Process, Deal Tagging in SFDC
• Worked in IPP Team for IPP Process Awareness and Migration Services, IPP T4C, BOM and Install Update Base.
• Working in WCCS (World Class Customer Support) Team for PEGA Automation Process.
