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Summary
Dedicated and proactive professional seeking a challenging Communication Advisor or any customer facing role where I can utilize my exceptional communication skills and experience in developing effective communication strategies to support organizational goals.
Experience
Customer Success Manager
Key account Manager handling all communication channels with clients
Sales, analysis, ops planning, scheduling and operations
Build trust and transparency with clients, onboard new clients, and act as a customer advocate.
Develop healthy customer relationships and enhance customer training to ensure high levels of customer satisfaction.
Analyze customer needs and provide recommendations on the best products and services to meet their requirements.
Making sure hitting the targets on weekly and monthly basis
Encourage clients to upgrade their products, promote customer loyalty, and manage customer accounts.
Account Executive
Created detailed business plans to attain key performance indicators and manage the entire sales cycle, from identifying clients to securing deals.
Developed new sales opportunities through networking and turned them into long-term partnerships.
Ensured sales quality control, adequate after-sales support, and customer satisfaction.
Led sub-teams to supervise complaints resolution to ensure continued customer loyalty.
Negotiated agreements and kept records of sales and data in the company database
Sales Executive
Managed customer care by identifying customers’ needs, providing solutions, and ensuring customer satisfaction.
Build sustainable relationships and customer engagement.
