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Summary
With 2+ years' call center experience and 2+ years’ with courier service organization have strong Analytical skills and Advanced MS-EXCEL expertize in managing huge data and reporting to higher management about HUBs performance and effectively facilitate to the customer and focus on maximizing revenue to achieve the goal. Create an inspiring team environment with an open communication culture.
Quote - This Time will be Past
Experience
MMU officer
Customer Support
Designation: Customer Support
- Update booking and delivery details of customers.
- Coordinate with customer and solve his queries related to TCS.
- Analyze data by region vise and marks email to destination.
- Coordinate with internal departments regarding customer queries.
Designation: COD Project Monitoring Desk
- Update and share booking and delivery details with customer
- Update MIS on daily basis.
- Superintend shipments while courier takes from customer premises.
- Data analysis Area and Reason vise.
- Coordination with OPS team for customer queries for resolving.
customer services executive
- First contact person for Warid customer.
- Escalate customer’s issue to relevant department.
- Solve the customer query about Warid.
Office Asst.
- To maintain files (soft copy) of shoes, uniforms and confirmation letter of employee.
- To update leaves and short leaves via LIMTON.
- To update leaves and short leaves via SAP.
- Add and delete hand punch of employee.
- To check Manager's IN and OUT trays.
- Distribute salary with account officer.
- Printout absentees report of all departments via LIMTON.
- Distribute documents into organization to the required person.
- To prepare canteen's bill.
- To print out absentees report of all department via LIMTON.
- To prepare roaster of employee.
