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Experience
Customer relation officer
CSR
Zong Franchise
Senior Customer Services Executive (June-2015 to Aug-2018)
• Preparing market intelligence and competitor activities reports
• Developing customers through telesales
• Updating and maintaining database of customers
• Manage customer arrivals to maximize relationship building opportunities.
• Improving the overall customer relationship, delivering reliable administrative support and customer service.
• Acknowledging customers promptly and treating them in a courteous manner.
• Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
• Maintaining a strong knowledge of products of the company.
• Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
• Sales activity planning, including reviewing existing customer files to identify sales opportunities