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Summary
Young, energetic and enthusiastic, having dynamic personality with strong interpersonal skills, highly self-motivated and task oriented, flexible and love to work in challenging environment. With more than 5 years of experience in providing up to level-2 support and managing the level-1 and level-2 support. Having ability to lead and work in team causing success in the achievement of time bounded goals. A quick learner and highly motivated individual, having Strong knowledge of Support Services and SQL Server Management with ability to handle pressure situations.
Projects
Experience
Senior Technical Support Lead
Technical Support Engineer/ EDI Analyst-BizTalk Engineer
Working on United Natural Foods Inc. (UNFI) project to enable UNFI to automate business processes using Microsoft BizTalk Server, through the use of adapters which are tailored to communicate with different software systems used by UNFI.
Providing 24x7 production applications support, maintenance & quality control services.
Monitoring and control of Microsoft BizTalk servers, making sure that all the business documents are processing without any issues and communication channel is always active between customers/vendors.
Making sure that all the business documents have been received and sent according to EDI (Electronic Data Interchange) protocols, and taking the corrective measures for any of the failed documents as per SOP.
Identification and preemption of any system related issue which could lead to any kind of customer\\\'s concern or result in business loss.
Resolving all the production issues as per SOPs and escalating issues of high severity to level II.
Responding & communication with clients via call/email to resolve all sort of customers/vendors issues that are related to transferring of business documents via BizTalk/EDI.
Documenting and reviewing production support process to ensure escalation control procedure. Tools &
Technologies:
IBM Sterling Integrator / IBM Control Center
Microsoft BizTalk Server 2010 / EDI (Electronic Data Interchange)
Microsoft SQL Server 2008/2012
Microsoft SharePoint Server
BMC Remedy / Atlassian JIRA
CyberArk
Associate Software Engineer
Working on United Natural Foods Inc. (UNFI) project to enable UNFI to automate business processes using Microsoft BizTalk Server, through the use of adapters which are tailored to communicate with different software systems used by UNFI.
Providing 24x7 production applications support, maintenance & quality control services.
Monitoring and control of Microsoft BizTalk servers, making sure that all the business documents are processing without any issues and communication channel is always active between customers/vendors.
Making sure that all the business documents have been received and sent according to EDI (Electronic Data Interchange) protocols, and taking the corrective measures for any of the failed documents as per SOP.
Identification and preemption of any system related issue which could lead to any kind of customer\'s concern or result in business loss.
Resolving all the production issues as per SOPs and escalating issues of high severity to level II. Responding & communication with clients via call/email to resolve all sort of customers/vendors issues that are related to transferring of business documents via BizTalk/EDI.
Documenting and reviewing production support process to ensure escalation control procedure.
Software Engineer
i have worked for a U.K based client and developed an android application for printing a fine slip for wrong parking. The application aimed to provide the ability to the officer to login, take observation, take pictures, view history, notification for observation and print the summary of the ticket through Zebra Printer over Bluetooth.
Tools and Language: Java, android SDK, Eclipse
