Summary

With more than 5 years of professional experience in humanitarian and development sector. I have worked with number of teams in last 5 years based at different stations in Pakistan working on urban health program, post-traumatic stress disorder with work performance of emergency personal, post campaign monitoring, capacity building, training and development and administration. My educational credentials includes, master’s degree in Public Administration, Bachelor’s in social work.

I have practical skills, hands-on experience and the educational credentials to perform the role at best. My resume attached detailing my qualification. Some of my key strengths and achievements includes;

• American heart association member and CPR Trained.
• Completed a detail Research Project on managing work place diversity for an efficient organizational performance.
• Completed a detail Research Report on Employee turnover in organization.
• Trained member of community emergency response team.
• Volunteer at adolescent friendly Centre at Chitral (project of plan international).
• Complete British council social action project.
• Project management.
• Training and development.
• Perform Administrative functions.
• Employee engagement and relation.
• Hands-on experience on MS office, epi data, epi info and Spss.

Projects

Post traumatic disorder among emergency medical services. PTSD
association of air pollution with respiratory and cardiac diseases.

Experience

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Customer Care Representative
Aga Khan University Hospital
Jun 2016 - Present | Islamabad, Pakistan

● Provides confidential secretarial and administrative support for the executive, to include managing the schedule/calendar, screening and handling telephone communications, and dealing with administrative problems and inquiries as appropriate.
● Check and process laboratory tests.
● Provide lab tests related information to patients.
● Hand over lab test reports to concerned individuals.
● Handle cash and credit transactions and maintains record of the access/shortage of cash according to the laboratory policy on daily basis.
● Check and confirm test requirements with patients and give necessary verbal/written information/instruction so that the specimen collected as per lab test requirements.
● Handle telephone enquiries regarding lab tests and take patient’s appointments for special tests.
● Carry out responsibilities of phlebotomist at phlebotomy center as a dual worker job responsibility.
● Follow Gold standard while serving to patient of attendant.
● Gathers, enters, and updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office.
● Monitors and coordinates accounting and financial activities and prepares revenue report on daily basis.
● Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plan and objectives.

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Master Trainer Zonal Manager
Apex Consulting pakistan
Sep 2015 - May 2016 | Karachi, Pakistan

To coordinate with the divisional coordinator.
Manage vehicle for all 18 towns of Karachi.
Reporting to provisional coordinator on daily basis.
Field visit different towns of Karachi on need basis.
Orient the concerned beneficiaries on project goal, objectives and targeted activities.
Design training material/manuals and conduct trainings in close coordination with district Project team and donor.
Design and implement training follow up mechanism and ensure need based support and guidance to Community Resource persons, Village Committees and other beneficiaries.
Write reports according to the project and donor requirements.
Produce success stories/case studies and share with communication Officer through concerned line Manager.
Submit monthly, weekly and daily work plan to the concerned Line manager on regular basis.

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Administrative Assistant
Aga Khan University Hospital
Nov 2014 - May 2015 | Karachi, Pakistan

Performs Administrative/ Clerical Functions Carries out Routine Office Procedure e.g. Types, Files, Copies documents.
Maintains confidential records
Maintains drug requisition list for both field sites on monthly basis.
To provide stationaries and housekeeping material at the field site by visiting field sites on weekly basis.
Organize meetings of community members and team members.
Assist in the staff at field site when needed and also assist staff at office during office hours.
Work with other program officer to coordinate work activities, meet deadlines, and support where needed
Perform other related duties in accordance with instruction.
Maintain meeting minutes of every meeting.

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Data Editor (Research Work)
Aga Khan University Hospital
Jul 2014 - Aug 2014 | Karachi, Pakistan

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Feild Cosultant
Aga Khan University Hospital
Jan 2014 - Jun 2014 | Karachi, Pakistan

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Research Associate
Aga Khan University Hospital
Jan 2008 - Dec 2011 | Karachi

Education

University of Karachi
Masters, , Public Administration‎
Human Resource
Grade B
2016
University of Karachi
Bachelors, , Bachelors in Arts‎
Social Science
CGPA 3.0/4
2012

Skills

Intermediate Computer Application to Management
Intermediate Development Economics
Intermediate Financial Accounting
Expert Handling Assignments
Intermediate Office Management & Communication
Intermediate Organizational Behavior Theory & Practic
Expert Preferably 5 years or more experience in the
Intermediate Public Finance
Intermediate Public Policy Analyses
Intermediate Receptionist Work
Intermediate Report Writing Skills
Intermediate Statistics for Management
Expert علم الأشعة البعادي

Languages

Beginner Pashto
Beginner Sindhi
Intermediate English
Intermediate Urdu

Altaf Contacts

Syed Waqar Syed
PHC Global