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Summary
Highly skilled and customer-focused Solutions & Service Delivery Specialist with 9 years of experience in delivering exceptional solutions and services to clients.Acknowledged for welldefined understanding of the business-technology interface and capacity to identify emerging technology needs with products and services. A successful and diverse background spanning technical, operational management, service delivery, project management, team management and business-development disciplines underscores expertise in engaging decision-makers and devising winning sales strategies and solutions.
Projects
Experience
Solutions & Service delivery Specialist
Led end-to-end delivery of solutions and services to clients, ensuring on-time and high-quality implementation.
Collaborated with clients to understand their requirements, gather specifications, and define project scope.
Developed project plans, timelines, and resource allocations to ensure smooth execution.
Coordinated cross-functional teams, including Commercial, Development, DevOps and QA, to deliver integrated solutions.
Conducted user acceptance testing (UAT) and facilitated client training sessions to ensure successful solution adoption.
Product Specialist
Acted as a subject matter expert on company products, understanding their features, benefits, and competitive advantages.
Introducing new ideas for product Ad-Ons contributing towards revenue and engagement growth of the product.
Collaborated with cross-functional teams to develop and launch new products.
Assisted in product roadmap development, prioritizing features, and defining product requirements.
Develop product papers, flows, making user guides, service user-friendly descriptions, and assisting in all text descriptions done for the user interfaces
Quality Assurance Officer
RESPONSIBILITIES:
Responsible for creation, design, and execution of test strategies, including writing test plans, test cases, and test scenarios.
Create and execute User Acceptance Testing (UAT) document.
Conduct internal as well as external joint testing with clients before launching the product.
Drive Quality Assurance initiatives and process improvements and testing in VAS services provided by us.
Technical support Engineer
RESPONSIBILITIES:
Provide Level 2 technical support for Value Added Services.
Troubleshooting complex technical issues.
identifying and fixing the reported issues.
Solving time-sensitive issues in a complex technical environment.
Escalate problems and requests according to established procedures
