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Summary
I am a highly motivated and results-oriented Retail Operations Specialist who brings along over 14 years of experience in different multiple industries like QSR restaurants management, retail management (FMCG, Fashion & Electronics) having specializing in operations, brand development and change management. I am an exceptional professional with a proven track record of capturing new business, increasing revenues with existing business, as well as delivering solid operational and business results for clients. Strategic Continuous Improvement / Senior Manager Retail Operations who provides a strong visible leadership, analytical and process excellence skill set to build and revitalize organizations within highly specialized environments. Possess time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience.
My key skills include Operations Management, Project Management, Sales & Marketing, Business Development, Budgeting & Policy Making, Training & Development, People Management, Cost Controller, Risk Assessment & Mitigation, Problem Solving, Communication Skills and MS Office
Currently I am engaged with JW Sez Group Pvt Ltd, as a Senior Manager Retail Operations, where I am responsible to ensure the operational excellence of 170 retail units without compromising on sops. Establish innovative and cost effective stock generation; monitor stock weekly to achieve bottom line sales budget against monthly targets. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
Experience
Senior Manager Retail Operations
• Organize new business plans with budget and finance team keeping in view the company set objectives and to utilize resources in an efficient and effective manner.
• Create ideas about future retail activities to ensure a cutting edge strategy maintains up to date knowledge of the market place, competitors and trends.
• Accomplish and analysis the performance and progress of zones and regions, works with Regional Training Manager to develop individual training plans for the team.
• Establish and maintain innovative and cost effective stock generation; monitors stock weekly to achieve bottom line sales budget against monthly targets.
• Assure business excellence and growth within the country through managing operations and expanding the stores network in other potential cities.
• Successfully prepare new policies with effective and efficient controls to ensure smooth operations in a cost effective manner.
• Function in close coordination between all the departments of the company to avoid any operational blockage.
• Responsible to ensure the operational excellence of 158 retail units without compromising on sops.
• Ensuring implementation and updating of corporate policies for smooth operations of company.
• Ensures all new shop proposals meet the required return.
Head Retail Operations
• Oversaw branch with overall business including product sales, customer service and safety; supporting branch in all matters related to operations as well as managed multiple priorities and staff in operations
• Accomplished financials and other document work and reports generation; administered staff and maintained reports on productivity, steered efforts towards overall management of operations.
• Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.
• Accountable to ensure the successful completion and opening of the project within the budget.
• Development & implementation of policies and procedures to ensure operational excellence.
• Team hiring, training and growth, maintaining healthy and professional relation between the internal and external customers for the smooth operations of the business, making sure that all operations staff adheres strictly to quality and safety policy.
• Ensuring quality in all domain such as; inventory management customer services, product quality, hospitality, maintenance.
• Negotiation with vendors and maintained merchandising of more than 40000 products.
Manager Operations
• Responsible of Launching Tutti Frutti in Pakistan. Setting up the development targets and ensuring their timely execution as well as business excellence and ensuring business growth within the country through operations excellence and expanding the stores network in other potential cities.
• Identified and evaluated potential gaps and recommended process improvements, controlled staff productivity on monthly basis, counsel and assisted in learning new skills and techniques.
• Steered effort towards improving the operational systems, processes and policies aligned with the organization’s mission and long term goals.
• Responsible of setting the Strategic Direction of the Company also communication with Franchisor.
• Responsible to maximize the profitability by efficiently monitoring the cost and profitability of the company.
• Responsible to ensure that company achieve their budgeted targets.
• Ensuring smooth supply chain in Pakistan, Afghanistan, Srilanka & Iraq.
• I am the master trainer for Pakistan, Afghanistan, Srilanka & Iraq.
Territory Manager
• Organized sales and transactions plans for the whole North QSR restaurants, execution of all Sales/Operations activities, pushing the operation team to go an extra mile, sales budgeting and target assignments to operations team.
• Human capability enhancements, career path development for operations team, prepare and share competitor reports, building growth strategy.
• Formulated strategies & reaching out to the unexplored market segments/ customer groups for business expansion by organizing campaign and developing grass root sales network.
• Collaborated with existing customers and prospects in sales territory to understand business needs and position product solutions to meet surfaced needs.
• Business presentations and executions, providing regional support for launching new promotions.
• Re-opening and new openings of QSR restaurants, efficient cost management systems in QSR restaurants and conducting voice of the champions programs.
• Held accountable for call centre operations of North Region as well as making mapping and Pod optimization of North region area.
• Reporting to YUM Menapak on monthly basis on sales and new initiative according to Pakistan.
• Profitability management/BSC implementation.
