Summary

Installing and configuring computer hardware operating systems/servers and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.
Printer cartridge maintain and toner refilling.
Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment.
Configure and Installation CCTV and also on network path.
Administering designing LANs, WANs internet/intranet, and voice networks. Analyzing developing key components using methodology prescribed techniques. Communicating and negotiating with users, specialists, other staff and suppliers.
Network connectivity troubleshooting, ping, tracer, telnet.
Responsible for communication protocols, configuration, integration security.
Investigating, diagnosing and resolve all network problems
Maintaining pre-packaged software applications on the LAN.
Upgrading and repairing faults on CIS systems, networks peripheral equipment.
VLAN configuration/troubleshooting. Working with multiple technical platforms i.e. mainframe, two- tiered client-servers and three-tiered client-servers.