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Summary
A well-qualified and certified professional with an excellent track record of driving Business Analysis, Service Quality, Profitable Product,Traning&Development.
Worked as Successful Product Development, Project Management, Program Management, Lecturer in the fields of Marketing, Quality, Managementand Consultancy tasks.
Worked on creating products and accomplish projects that are not only successful in the market but are profitable for the long run for the company. I also accomplished crucial aspects of Business, Market and Sales Analysis
Experience
Officer service quality (Service Standard and Service Attributes )
To assist the QA Manager and Team Leader in establishing the Service Quality Standards.
To assist the QA Manager in identifying and establishing measurements or KPIs for service performance monitoring.
To conduct periodic audits/inspections of branches according to the measurement plan to monitor the service performance.
To ensure that measurement data is collected in the branches and reported to QA at periodic intervals.
To analyze the measurement data collected from branches and report the results to the Team Leader.
To identify quality improvement opportunities or projects in the branch operations or BAL products.
To follow-up with branches regarding the complaint resolution.
Senior Area Support Associates
To coorditae with head office and Regional office of SOPs and KPIs of CE implementation in branches
Working as a back up of Area Operation Manager.
Moniter and implement strategies of deposit mobilization cross selling .
To moniter branches Compliance,Audit,internal control and customer experience activities..
To assist with Area Manager and resoleve issues pertaining to compliance ,audit and FBR…
To manage traning and development activities of all branches concerning on my area.
To moniter Credits and Ijara issues with Banca and ADC.
To moniter and implement SBP regulations on all branches in the judiciary of Area.
