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Summary
Hardworking Customer Support Specialist bringing eight years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Experience
Project Manager
In my current role as a Project Manager, I am responsible for developing and implementing project plans, including budgets and timelines. I work closely with stakeholders to ensure effective communication and manage resources and risks to achieve project goals. I coordinate with other departments to ensure high-quality work and provide regular updates on progress. Additionally, I am responsible for leading and motivating team members to succeed.
Customer Support Executive
As a Customer Service Executive, I was responsible for addressing customer complaints and queries through phone and email. I provided education to end-users about the company's product, explaining its benefits and building lasting relationships. My role demanded excellent communication and problem-solving skills, with the ability to handle customer grievances and ensure their satisfaction. I worked collaboratively with other departments to ensure smooth operations and seamless customer service delivery.
Lead Generator
Sales and Marketing.
