Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Farhan Akram
Customer Support Executive
digitech outsoucing solution - Lahore, Pakistan
Summary
Previously worked as an academic coordinator in the education sector yet now, a customer service executive with almost three years of experience in different firms. resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Experience
Customer Support Executive
digitech outsoucing solution
Oct 2020
- Mar 2021
| Lahore, Pakistan
Chat/Email Support Executive
Mindbridge Pvt. Ltd.
Aug 2019
- Mar 2020
| Lahore, Pakistan
Worked as a Chat/Email support executive.
Social Media Executive
ACS Synergy
Dec 2018
- Feb 2019
| Lahore, Pakistan
Academics and Performance coordinator
The Bridges School
Aug 2017
- Jun 2018
| Lahore, Pakistan
Evaluating and monitoring of school academics, curriculum, co curricular, extra curricular and post curricular activities
Administrator
Allied School
Oct 2016
- May 2017
| Lahore, Pakistan
Education
Virtual University of Pakistan
Masters,
Masters in Business Administration,
MBA
Accounting & Finance, GSM
2015
Comsit College, Lahore
Bachelors,
,
B.Com
Percentage 50%
2009
Comsit College, Lahore
Intermediate/A-Level,
,
I.Com
Percentage 58%
2007
Khaliqia Foundation High School, Lahore
Matriculation/O-Level,
,
Matric in Computer Science
Percentage 51%
2005
Skills
Expert
high energy level
Expert
self motivation
Expert
stress tolerance
Intermediate
Academics Knowledge
Intermediate
Accounting+
Intermediate
Activity Based Management
Intermediate
Admin Assistantce
Intermediate
Admin Task Planning
Intermediate
Aesthetic Procedures Knowledge
Expert
Benefits Negotiation
Intermediate
Branch Administration Skills
Expert
C++ Knowledge
Expert
Chat Support
Expert
Client Co ordination
Intermediate
Client Dealing
Expert
Client Relationship
Expert
Communication for Development
Intermediate
Concept Based Teaching
Expert
Configuration Switches
Expert
Configuring Software
Intermediate
Conservation Awareness
Expert
Contract Negotiating
Expert
Counter Billing
Expert
Crisis Handling
Expert
Cusotmer Support
Intermediate
Custodial Services
Expert
Customer Care Knowledge
Expert
Customer Relationship Management
Intermediate
Designing Software Command
Intermediate
Education Consing
Expert
Email Etiquette
Intermediate
Fluent i English
Intermediate
Front Office Support
Expert
Handling Assignments
Intermediate
Inovative
Intermediate
Inter-department coordination
Beginner
Japanese and Korean Language Proficiency
Expert
Japanese Teaching
Expert
Knowledge of Spreadsheets
Intermediate
Nutrition Management:
Expert
Operations Management
Beginner
Payroll Management
Intermediate
Peoples Management
Expert
Relations Management Skills
Intermediate
Reporting Skills
Intermediate
RESTful APIs
Intermediate
Scale Management
Expert
Shopify Theme Management
Beginner
Social Welfare Management
Intermediate
Software Documentation Maintenance
Languages
Intermediate Urdu
Intermediate English
