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Summary
To improve my existing technical skills and to develop new ones through working in the team of talented people in Telecom Networks domain, I need a position which challenge me in every aspect.
I am an energetic,hard working, and honest individual that take the responsibility with dedication.If you give me the opportunity, you will find me among the best employees in your organization.
Thank you for considering me and giving me chance to express my self.
Regards,
Haris Bin Sajid
Experience
Network Engineer (Trainee)
SUMMARY:
1 year PM’s National Internship Program (NIP) .
As a trainee Network Engineer.
In IT and Networks department of H-9 Dataceter.
RESPONSIBILITIES:
Monitored network for optimum performance.
Configured/Troubleshooted LAN Switching – VLAN, VTP, STP, EtherChannel.
Routing protocols – EIGRP, OSPF, BGP.
Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
Created and updated documentation of the network.
Worked with IT team in the buildings to Resolve the faults as soon as they occur either on-site(by going personally) or Remotely(by using TELNET, SSH).
Escalated critical problems to the necessary authority for resolution.
customer service officer
RESPONSIBILITIES :
Worked with a team of highly energetic individuals to serve the inbound customers of telecom operator Zong.
Escalated technical problems to the necessary authority for resolution by making trouble tickets (TT).
Guided customers by conveying them all necessary info about the company products and policies.
Handling angry customers with patience, confidence and in a polite way.
Achieving the monthly KPI’s and sale targets.
Multi-tasking on systems while taking calls etc.
