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Summary
Currently working as a Relationship Manager and have rich versatile
experience in diff org’s.
Excellent & diversified Customer Service Skills.
System and Business Process knowledge.
Organization, coordination and Team building skills.
Excellent ability to multi-task.
Perform efficiently under work pressure & meet deadlines.
Tact to deal with multicultural clientele.
Experience
Executive (Relationship Manager)
I am currently handling UFONE’s HVC Clients. Following are my major responsibilities:
• Customer retention & growth in subscriber base through excellent customer Service.
• Achieving customer satisfaction through rapid problem resolution at the best convenience.
• Providing one-call services to customers at their doorstep.
• Maintaining Company KPI’s with the higher satisfaction, reaching more customer requirements.
• Answering customer’s queries regarding products, services, & problems.
• Categorizing problems as par their Nature and thus providing intuitive solution as per need.
• Bringing down Cost to operate by providing remote issue resolution.
• Acting as a bridge of first contact for the newly operative services.
• Contract negotiations with corporate customer for securing future revenue.
• Enhancing existing revenue of clients through B2B sales and focusing on B2C sales.
• Recovery of payments from clients with in time to avoid bad debts.
Account Executive
